Front Office Manager

Four Seasons; East Palo Alto (CA); On-site; USD 90,000 - 97,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision

Holiday, vacation, and sick pay

401k matching

Complimentary stays at Four Seasons

Free employee meals

Dry cleaning of uniforms

Free employee parking

Flex work days

Job summary

Four Seasons Hotel Silicon Valley is currently looking for a Front Office Manager to lead the Front Office, Guest Services and Core Agent teams, ensuring seamless arrivals, departures and exceptional guest service.

The ideal candidate has 3-4 years in a luxury hotel management role, strong English, US work eligibility, and flexibility to work weekends, holidays and evenings. This position offers competitive salary, comprehensive benefits and opportunities for growth.

Qualifications

• 3-4 years of luxury hotel experience in a management role of Front Office
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
• Requires reading, writing and oral proficiency in the English language
• Must provide work authorization document - proof of eligibility to work in the United States of America

Responsibilities

• Manages the staffs at the Front Office, Guest Services and Core Agent - conducts interviews, departmental trainings, and provide hands on support.
• Conducts performance evaluations and disciplines staff when needed
• Resolves and follows up guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
• Assure that all financial and credit procedures are followed
• Reviews and monitors schedules of staff in other department of responsibility
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees
• Responds swiftly and effectively in any hotel emergency or safety situation
• Ability to work, weekend, nights and holidays

Skills

Luxury hotel front office management

Staff leadership

Customer service excellence

Flexibility in schedule

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first‑hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop‑up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity

Four Seasons Hotel Silicon Valley is currently looking for a Front Office Manager.

Essential Function Of The Job

Responsibilities and essential job functions include but are not limited to the following:

• Manages the staffs at the Front Office, Guest Services and Core Agent - conducts interviews, departmental trainings, and provide hands on support. Directs all activities of the Assistant Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements.
• Conducts performance evaluations and disciplines staff when needed
• Resolves and follows up guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
• Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager
• Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.
• Responds swiftly and effectively in any hotel emergency or safety situation.
• Ability to work, weekend, nights and holidays

Qualifications And Skills

• 3-4 years of luxury hotel experience in a management role of Front Office
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
• Requires reading, writing and oral proficiency in the English language
• Must provide work authorization document - proof of eligibility to work in the United States of America

What To Expect

• Salary Range - $90K to $97K
• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Fully paid for medical, dental, and vision insurance for employee and plus one.
• Holiday, vacation, and sick pay.
• 401k participation with a company matching program.
• Complimentary stays at Four Seasons worldwide (subject to availability).
• Free employee meals prepared by the culinary team.
• Complimentary dry cleaning of employee uniforms.
• Free employee parking.
• Flex work days.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf