Night Operations Manager

Four Seasons; New York (NY); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Robust benefit plan

Job summary

Four Seasons Hotel New York Downtown is seeking a Night Operations Manager to lead overnight hotel operations, ensuring exceptional service and guest satisfaction. This role reports to the Front Office Manager and collaborates with all departments to uphold Forbes and AAA distinctions.

You'll supervise Front Desk, Housekeeping, Engineering, F&B, and Kitchen teams during night shifts, make quick decisions, and maintain safety and service standards across the property.

Qualifications

• 2–3 years of luxury hotel experience in an operational supervisory role.
• Experience with Front Office PMS systems and hotel operations.
• Strong leadership, communication, and problem-solving skills.
• Ability to read, write, and communicate effectively in English.
• Availability to work overnight shifts, weekends, and holidays.

Responsibilities

• Serve as the Manager on Duty during overnight shifts, overseeing all hotel operations in the absence of senior leadership.
• Supervise Front Desk, Housekeeping, Engineering, Food & Beverage, and Kitchen teams overnight.
• Coordinate with all departments to ensure service standards, operational efficiency, and guest satisfaction are consistently maintained.
• Monitor overnight operations, conduct regular property inspections, and ensure departmental activities align with hotel standards.
• Lead and support overnight staff, ensuring effective communication and seamless handoff of issues, guest requests, and special requirements to the day team.
• Resolve guest concerns and complaints promptly and professionally, delivering exceptional hospitality and personalized service.
• Make critical decisions related to guest satisfaction, employee support, safety, and security when senior management is unavailable.
• Respond quickly and effectively to emergencies, incidents, and safety-related situations.
• Ensure compliance with company policies, procedures, and service standards across all departments.
• Anticipate and address guest needs, providing recommendations and solutions that enhance the overall guest experience.

Skills

Leadership

Operations Mgmt

Guest service

Overnight shifts

Communication

English fluency

Education

College degree preferred

Tools

Front Office PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Our Vision

We are New York’s Luxury Lifestyle Icon.

Our Mission

To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence

Our Purpose

To Enrich the Lives of Employees, Guests and the Community around us

Our Values

We think differently
We are client obsessed
We have passion
We own it

We Truly Care About Each Other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Night Operations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Night Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Front Office Manager and Assistant Director of Rooms.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Night Operations Manager , you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

Responsibilities

• Serve as the Manager on Duty during overnight shifts, overseeing all hotel operations in the absence of senior leadership.
• Supervise Front Desk, Housekeeping, Engineering, Food & Beverage, and Kitchen teams overnight.
• Coordinate with all departments to ensure service standards, operational efficiency, and guest satisfaction are consistently maintained.
• Monitor overnight operations, conduct regular property inspections, and ensure departmental activities align with hotel standards.
• Lead and support overnight staff, ensuring effective communication and seamless handoff of issues, guest requests, and special requirements to the day team.
• Resolve guest concerns and complaints promptly and professionally, delivering exceptional hospitality and personalized service.
• Make critical decisions related to guest satisfaction, employee support, safety, and security when senior management is unavailable.
• Respond quickly and effectively to emergencies, incidents, and safety-related situations.
• Ensure compliance with company policies, procedures, and service standards across all departments.
• Anticipate and address guest needs, providing recommendations and solutions that enhance the overall guest experience.
• situation.

Preferred Qualifications And Skills

• College degree preferred
• 2–3 years of luxury hotel experience in an operational supervisory role
• Experience with Front Office PMS systems and hotel operations
• Strong leadership, communication, and problem-solving skills
• Ability to read, write, and communicate effectively in English
• Availability to work overnight shifts, weekends, and holidays

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary Range - $90,000- $95,000

Four Seasons is an Equal Opportunity, Affinit? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf