Food and Beverage Operations Manager

Four Seasons; New York (NY); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Robust benefits

Global career potential

Challenging work in luxury hotel

Recognition for excellence

Job summary

Four Seasons Hotel New York Downtown seeks a Food & Beverage Operations Manager who embodies luxury service and drives exceptional guest experiences. You will lead F&B operations, collaborate with culinary teams, and shape guest interactions with a focus on excellence.

The role reports to the Hotel Manager and requires strong leadership, financial acumen, and a passion for high-end hospitality in a Forbes 5 Star environment.

Qualifications

• 2–3 years of related Food & Beverage experience.
• Hospitality or luxury hotel experience preferred.
• Strong guest service mindset with problem-solving skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Build and maintain strong guest relationships and drive new business.
• Oversee daily Food & Beverage operations for efficiency and service excellence.
• Develop teams through training and performance management.
• Address guest concerns promptly and effectively.
• Collaborate with leadership on menus and beverage programs.
• Manage budgets, labor, and inventory to maximize profitability.

Skills

Guest service

Multitasking

Team leadership

Communication skills

Leadership

Professional appearance

Fluent in English

Flexible schedule

Experience 2-3 years

Union experience

Education

College degree preferred

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Our Vision

We are New York’s Luxury Lifestyle Icon.

Our Mission

To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence

Our Purpose

To Enrich the Lives of Employees, Guests and the Community around us

Our Values

We think differently
We are client obsessed
We have passion
We own it

We Truly Care About Each Other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Food and Beverage Operations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Food and Beverage Operations Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Hotel Manager.

Responsibilities

• Build and maintain strong guest relationships while driving new business through exceptional service and engagement.
• Oversee daily Food & Beverage operations to ensure efficient workflow and service excellence.
• Enhance guest satisfaction through team development, training, and continuous product and service improvement.
• Address and resolve guest concerns promptly and effectively.
• Implement innovative solutions to improve guest communication and service delivery.
• Anticipate guest trends and adapt Food & Beverage offerings accordingly.
• Lead recruitment, onboarding, training, development, performance management, and retention of team members and managers.
• Coach, mentor, and inspire high-performing teams, including managers and third-party service providers.
• Manage labor, operating expenses, purchasing, budgeting, and inventory to maximize profitability.
• Develop, implement, and achieve departmental budgets, financial goals, and P&L objectives.
• Maintain inventory controls and ensure high standards of food quality, beverage quality, and guest service.
• Create short- and long-term operational and financial strategies aligned with hotel objectives.
• Collaborate with hotel leadership and culinary teams on menu development, beverage programs, and guest offerings.
• Ensure compliance with company policies, health and safety regulations, liquor laws, and all applicable legal requirements.
• Foster effective communication and collaboration across departments to support operational success.
• Maintain a professional, respectful, and collaborative work environment.

Preferred Qualifications & Skills

• Strong passion for guest service, hospitality, and delivering exceptional customer experiences.
• Proven customer service experience with strong multitasking and problem-solving abilities.
• Team-oriented professional with effective communication skills and comfort using computer systems.
• Knowledge of guest services, banquets/catering operations, and food & beverage service.
• Demonstrated leadership capabilities and strong interpersonal skills.
• Professional appearance and presentation.
• Fluent in spoken and written English.
• Ability to work a flexible schedule, including all shifts, weekends, and holidays.
• 2 to 3 years of related experience required.
• College degree preferred.
• Prior union experience is an asset.

What To Expect

• You Will…
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence
• Learn more about what it is like to work at Four Seasons – visit us:
• http://jobs.fourseasons.com
• http://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://twitter.com/fsnydowntown
• https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

Salary Range: $90,000-$98,000

Four Seasons is an Equal Opportunity, Affidative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affidative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf