Assistant Front Office Manager

HHM Hospitality; Philadelphia (Philadelphia County); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages for full time and pt

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Resumo da oferta

HHM Hotels in Philadelphia is seeking an Assistant Front Office Manager to help supervise front office staff, uphold guest service standards, and support sustainability initiatives under the EarthView program.

The role involves coaching associates, coordinating scheduling, assisting in budgeting, reviewing guest feedback, managing front desk operations in the absence of higher management, and ensuring inventory and safety compliance.

Qualificações

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Responsabilidades

• Interview, select, train, schedule, coach and support associates, ensuring performance aligns with brand standards and HHM values.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls.
• Assist in development and monitoring of department budgets and forecasts.
• Review correspondence and incident logs; direct staff accordingly.
• Ensure stock and inventory for gift shop/market are maintained and fully stocked.
• Coordinate group resumes and rooming lists with Sales; optimize occupancy and minimize overbooking.
• Follow EarthView sustainability guidelines and maintain safety standards.
• Perform other duties as requested by management.

Conhecimentos

Staff supervision

Front desk operations

Formação académica

Associate or Bachelor’s degree preferred

Descrição da oferta de emprego

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensurefront office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use andminimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.