Assistant Front Office Manager

Motto By Hilton Philadelphia Rittenhouse Square; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Travel Discounts

Commuter Benefits

Professional Development

Referral Bonus

Daily Pay

Job summary

Motto By Hilton Philadelphia Rittenhouse Square is seeking an Assistant Front Office Manager to support daily front desk operations and guest services. You will supervise staff, train colleagues, and assist in budgeting while ensuring adherence to HHM standards.

Responsibilities include coordinating group rooming lists, monitoring occupancy, and promoting sustainability practices under the EarthView program. Weekend/holiday shifts may apply.

Qualifications

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Experience supervising front office operations and ensuring guest comfort and efficiency.

Responsibilities

• Oversee front office operations in absence of the Front Office Manager.
• Monitor guest satisfaction scores and drive improvements.
• Assist in monitoring front office financials and internal controls.
• Develop and monitor department budgets and forecasts.
• Review and approve capital budget items as required.
• Ensure inventory and supplies for gift shop/market are stocked.
• Coordinate group resumes and rooming lists with Sales.
• Manage occupancy and minimize overbooking through proactive planning.
• Uphold sustainability guidelines under HHM EarthView program.
• Adhere to safety standards and perform other duties as requested.

Skills

Front office supervision

Guest service

Staff coaching

Budget monitoring

Education

Associate or Bachelor's degree preferred

Job description

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It