Assistant Front Office Manager

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX, invites a Front Office Supervisor to lead the guest services team, ensure adherence to policies, and deliver outstanding hospitality.

You will greet guests on arrival, manage check-in/check-out, coordinate with Housekeeping and Engineering, handle cash, and communicate VIP needs across departments, while upholding Hyatt's standards.

Qualifications

• At least one year of experience in a supervisor role.

Responsibilities

• Supervises Front Office Team Members, ensuring adherence to hotel policies and standards.
• Assist Front Office Team with their job functions to ensure optimum service to guests.
• Welcome and register arriving guests, making sure that all pertinent information is obtained.
• Efficiently conduct check-in and check-out procedures.
• Maintain healthy communication with Housekeeping and Engineering and ensure guest expectations are met; log and follow up on maintenance issues.
• Handle cash transactions in accordance with the property’s cash handling policy.
• Maintain current knowledge of hotel culture, amenities, and services, events in the area, and points of interest.
• Answer the telephone in a professional manner and assist guests with questions/directions, etc.
• Communicate with all departments regarding in-house VIPs and any special requests/needs.
• Serve as a leader in displaying outstanding hospitality skills.
• All other tasks and duties as assigned.

Skills

Supervisory experience

Job description

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

• SupervisesFrontOfficeTeamMembers,ensuringadherence tohotel’spoliciesandstandards.
• AssistFrontOfficeTeamwiththeirjobfunctionstoensureoptimumservicetoguest
• Towelcome andregisterallarrivingguests,makingsurethatallpertinentinformationisobtained
• Efficientlyconduct check inandcheckoutprocedures
• Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectationsaremet.Allmaintenanceissues properlylogged andfollowedupon
• Handlecashtransactionsinaccordancewiththeproperty’scashhandlingpolicy
• Maintainscurrentknowledge ofhotelculture,amenities, andservices,eventsinthe area,pointsofinterest,andservices inthearea
• Answerthetelephoneinaprofessionalmannerandassistguestswithanyquestions,directions,etc.
• Communicatewithalldepartments regardinginhouseVIPsandanyspecialrequests/needs
• Serveasaleaderindisplayingoutstandinghospitalityskills
• All othertasks anddutiesas assigned

Qualifications

• Atleastone yearexperienceina roleas supervisor

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

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