Front Office Supervisor

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Front Office Supervisor to oversee guest registration, communicate hotel services, and promote promotions at our Savannah, GA property. This visible role coaches a team, ensures smooth check-ins/outs and guest satisfaction, and may involve training, scheduling and payroll support.

The ideal candidate will have leadership, excellent communication, and a passion for guest service in a fast‑paced hotel environment, with a focus on creating meaningful experiences.

Qualifications

• Must have experience leading front office teams in a hotel.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Experience in front office operations.

Responsibilities

• Lead front office staff and coach associates.
• Support senior leadership with scheduling, payroll, and interviews.
• Facilitate guest registration and communicate hotel services.
• Assist with training and maintaining guest satisfaction.

Skills

Leadership

Communication

Team supervision

Guest service

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

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