Overnight Front Office Agent (Full-Time)

Hyatt Hotels Corporation; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Room nights

Paid time off

Retirement plan

Stock options

Meals provided

Tuition reimbursement

Training & development

Global opportunities

Job summary

Hyatt Regency Hill Country Resort and Spa sits in the Texas Hill Country offering luxury, world-class amenities, and genuine hospitality. The Overnight Front Office Agent will welcome guests during late hours, manage check-ins and check-outs, and coordinate with overnight teams to ensure seamless experiences.

This full-time role includes upselling opportunities and a focus on quiet, personalized service. Based in San Antonio, TX, the position involves flexible overnight shifts, weekend work, and

Qualifications

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide knowledgeable and courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Communicate effectively with other departments to ensure seamless operations.
• Follow all safety and security procedures.
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays.

Responsibilities

• Welcome overnight arrivals with grace and professionalism.
• Assist with arrivals, departures, and coordinate with overnight teams.
• Elevate guest experience through thoughtful upselling of room enhancements and premium experiences.
• Maintain calm, quiet luxury in guest interactions throughout the night.

Skills

Guest service

Check-in/check-out

Reservations management

Night audit

Guest relations

Team communication

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Overnight Front Office Agent (Full-Time)

Hyatt Regency Hill Country Resort and Spa

US - TX - San Antonio

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Schedule Requirements: Must be available to work a flexible schedule during the week of overnight shifts, including weekends and holidays.

Role

As a Overnight Front Office Host (Full-TIme), you will be the calm, reassuring presence that guides our guests through the most tranquil hours of the night. Your warmth, poise, and polished professionalism will shape experiences that feel seamless, personal, and deeply considered.

You will welcome late - evening arrivals with grace, support guests throughout the night with thoughtful attentiveness, and ensure that every interaction reflects the Hill Country’s signature elegance. Whether assisting with arrivals and departures, coordinating with overnight teams, or responding to guest needs with quiet confidence, you will embody the essence of understated luxury.

You will also have the opportunity to elevate the guest experience through thoughtful, intuitive upselling—offering room enhancements and premium experiences that align naturally with each guest’s preferences.

This role is more than a front desk position—it is an invitation to create moments of stillness, connection, and quiet luxury that stay with our guests long after the sun rises.

About Our Resort

Nestled across 300 scenic acres in the heart of Texas Hill Country, Hyatt Regency Hill Country Resort & Villas is San Antonio's premier luxury resort destination, where authentic Texas hospitality meets world-class amenities and unforgettable experiences.

Fresh off a multi-million-dollar transformation, our award-winning resort features beautifully redesigned guest rooms, an expanded collection of luxury villas, enhanced dining experiences, revitalized meeting and event spaces, and exciting new recreation offerings designed to elevate every guest stay.

Guests can unwind at our full-service Windflower Spa, enjoy 27 holes of championship golf, float along our signature lazy river, and experience the perfect blend of relaxation and adventure that has made us a leading destination for leisure travelers, corporate groups, weddings, and special events. Our unique event venues include the stunning Rancher Hall Event Barn, offering an authentic Texas backdrop for memorable celebrations and gatherings.

Recognized as the #1 Resort in San Antonio by TripAdvisor and consistently ranked among the top resorts in Texas, Hyatt Regency Hill Country Resort & Villas continues to set the standard for exceptional guest experiences.

As we enter an exciting new era of growth, innovation, and elevated luxury, we are seeking passionate hospitality professionals who are inspired to lead, create meaningful connections, and help shape the future of one of Texas' most celebrated resort destinations. Here, you'll find more than a career—you'll find opportunities to grow, develop, and make a lasting impact while working alongside a team that truly cares for one another and our guests.

Why Join Us?

At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive.

Qualifications

Greet guests and complete check-in and check-out procedures

Handle reservations, room assignments, and guest requests

Provide knowledgeable and courteous service to guests and colleagues

Perform night audit duties, including balancing reports and financial transactions

Address guest concerns and resolve issues promptly

Maintain front desk organization and cleanliness

Communicate effectively with other departments to ensure seamless operations

Follow all safety and security procedures

Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Health, dental and vision benefits

Discounted & complimentary hotel room nights

Paid time off

Retirement savings plan

Employee stock option plan

Enjoy complimentary meals in our colleague café

Tuition reimbursement, up to $1,000 a year

Excellent training and professional development

Opportunities to work around the world with Hyatt Hotels and Resorts

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.