Roxy Hotel Assistant Front Office Manager

Roxyhotelnyc; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated and charismatic Assistant Front Office Manager to enhance guest experiences at their vibrant hotel. This hands-on role involves overseeing Front Office operations, ensuring personalized service, and fostering a positive team environment. The ideal candidate will thrive in a dynamic setting, demonstrating excellent communication skills and a keen attention to detail. With a robust benefits package and a generous paid time off program, this opportunity promises not only professional growth but also a chance to be part of a dedicated team committed to excellence in hospitality.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Generous Paid Time Off

Vacation Days

Personal Days

Holidays

Qualifications

• Must have hotel front desk experience and open availability.
• Excellent guest relations and communication skills are essential.

Responsibilities

• Maintain high guest service levels and support Front Office teams.
• Supervise Front Desk, Guest Services, and Bell teams.
• Resolve guest issues to ensure a positive experience.

Skills

Hotel Front Desk Experience

Guest Relations Skills

Communication Skills

Organizational Skills

Attention to Detail

Team Mentality

Understanding of NYC Culture

Job description

Role Overview

The Roxy Hotel is looking for a motivated, charismatic and reliable Assistant Front Office Manager. This individual will be responsible for providing guests with prompt and personalized service, all the while making quick and efficient decisions to improve the experience of each guest’s stay. The position is hands-on with heavy involvement in Front Office operations, and requires someone who is organized with sharp attention to detail. The ideal candidate is inspiring, professional, and enjoys providing excellent customer service.

Requirements:

• MUST have hotel front desk experience.
• Open availability, able to work late nights, weekends and holidays.
• Excellent guest relations and communication skills.
• A positive attitude and team mentality.
• An understanding of NYC culture and events is a plus.

Work Location: In person and on the premises.

Responsibilities

• Maintaining a high level of guest service by providing support to Front Office and Front Service teams.
• Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
• Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests' expectations.
• Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Assisting in daily room inventory control.
• Resolve guest issues and concerns to ensure a positive experience from beginning to end.
• Follow up on any previous shift’s outstanding issues to ensure a timely completion.
• Supervise the service of Front Desk, Guest Services, Bell and Door teams.
• Ensuring all signature service standards are complied with and that policies and procedures are consistently applied.
• Manage guest relations and info mailboxes on a daily basis.
• Ensure team (front desk and bell/doormen) tasks are completed before end of shift.
• Having a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.
• Completing administrative tasks, including schedules & payroll, supplies & inventory and department month-end reporting.
• Training, scheduling and disciplining Front Office employees, with a focus on developing talent.
• Ensuring all monthly and annual goals are met.
• Updating all FO inventory needs with office supplies, printing and stationery, and operating supplies.
• Responsible for updating and tracking the FO Upsell Program and ensuring that upsell numbers are reported to accounting accordingly.
• Communicate any concerns with FDM & DOFO.

Full-time employees are eligible for a robust benefits package including Health, Dental, Vision Insurance, and 401K. Generous paid time off program including Vacation Days, Personal Days, Holidays.