Assistant Front Office Manager

Plazahotelelpaso; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Boston Harbor Hotel is seeking an Assistant Front Office Manager to ensure courteous, professional service across all Front Office operations while maximizing occupancy profitability.

The role requires leadership experience, strong organizational and customer service skills, and expertise in Opera front office systems. The position is 45 hours with overtime eligibility, based in Boston.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or related field is required.
• Minimum of five years of Front Office or Reservations experience in a full-service luxury hotel.
• At least two years of leadership experience is required.

Responsibilities

• Direct the quick and effective resolution of requests related to room rates, room assignments, and guest satisfaction.
• Hire, counsel, discipline, and schedule Front Office staff as necessary.
• Provide orientation, training, and supervision to ensure top service at all times.
• Coordinate reservation functions with the Reservations Manager.

Skills

Organizational skills

Customer service

Team leadership

English communication

Multi-tasking

Education

Bachelor’s degree in Hospitality/Business

Tools

Opera

Delphi

Job description

BOSTON HARBOR HOTEL

POSITION DESCRIPTION

Position Title: Assistant Front Office Manager

Department: Front Office

Reports to: Director of Front Office

FLSA Designation: OEM

JOB SUMMARY

To assure a courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To assure and maintain a professional service, and ensure that employees are portraying this same professionalism to all hotel guests. This is a 45 hour overtime eligible position.

CANDIDATE PROFILE

Education

Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is required.

Experience

Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel, including at least two (2) or more years of Leadership experience.

KEY RESPONSIBILITIES

The primary responsibilities for the Assistant Front Office Manager include but are not limited to:

• Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.
• Hire, counsel, discipline, and schedule all Front Office personnel as necessary.
• Provide orientation, training retraining and supervision necessary to insure the finest service at all times.
• Coordinate reservation functions through communication with the Reservations Manager.
• Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.
• Coordinate all service performance procedures within the Front Office.
• Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office area.
• Insure that all required records and reports are completed and distributed as assigned.
• Maintain inventories for all necessary Front Office supplies.

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
• Working knowledge

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.