Assistant Front Office Manager OEM

HEI Hotels; Cambridge (MA); On-site; USD 62,000 - 65,000; Full time

Job summary

A leading hotel in Cambridge is seeking an Assistant Front Office Manager to oversee front office operations. The ideal candidate will ensure guest satisfaction and compliance with company policies while managing staff and resources effectively. This role offers a competitive salary and comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Hotel Discounts

Qualifications

• Minimum 1 year of front desk experience.
• Hotel experience preferred.

Responsibilities

• Assist the Front Office Manager in managing operations.
• Ensure efficient guest registration and checkout.
• Provide training for entry-level associates.

Skills

Communication

Organizational Skills

Customer Service

Education

High School diploma

Tools

PMS system

Job description

Assistant Front Office Manager OEM page is loaded

Assistant Front Office Manager OEM

Apply remote type On-Site locations Le Meridien Cambridge - Cambridge, MA time type Full time posted on Posted 2 Days Ago job requisition id JR106833

About Us

Anchoring the renowned University Park at MIT, Le Méridien Cambridge-MIT stands amidst an area legendary for its infrastructure of invention. The Boston/Cambridge area is a cultural capital of the US including world-renowned music ensembles like The Boston Symphony Orchestra, the Handel and Haydn Society, in addition to hundreds of museums such as the Museum of Fine Arts, the Museum of Science, and the Children's Museum. Le Méridien Cambridge-MIT's elegant guest rooms and suites offer a place of luxurious sanctuary and unmatched comfort. Our associates enjoy many benefits including free meals, discounted parking, and free cleaning for uniforms. We are conveniently located 3 blocks from MBTA Bus and Train. At Le Meridien Cambridge, we take care of our associates so that you can take care of our guests. We look forward to learning more about you!

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that guest arrivals, departures, and all other contact are conducted efficiently and courteously.

Essential Duties and Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, applying all brand standards.
• Implement company and franchise programs.
• Prepare forecasts and reports; assist in developing the Rooms Division budget.
• Monitor and maintain front office systems and equipment for optimal performance.
• Track guest satisfaction surveys and maximize the use of the guest response tracking system.
• Provide training for entry-level associates and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, resolve problems, and communicate effectively with staff. Ensure timely performance appraisals.
• Communicate clearly both verbally and in writing to provide direction to staff.
• Interact positively with customers, resolve problems to maintain high customer satisfaction and quality.
• Ensure compliance with front office, guest service, and PBX standard operating procedures and policies. Maintain all Front Office Quality Standards.
• Coordinate activities with other hotel departments to enhance communication and guest satisfaction.
• Assist in maintaining room inventory to optimize revenue and guest expectations.
• Maintain front desk equipment and supplies.
• Resolve customer complaints, anticipate issues, and monitor operational performance to ensure high satisfaction levels.
• Develop strong relations with the sales team to improve occupancy and revenue.
• Maintain regular attendance and perform other duties as assigned.

Qualifications and Skills

Education and Experience:

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Knowledge, Skills, and Abilities

• Proficient with PMS system and computer literacy.
• Advanced knowledge of the brand’s reward program.
• Able to handle cash and credit transactions.
• Maintain a professional appearance and manner.
• Thorough knowledge of front office operations and individual job requirements.
• Effective in dealing with internal and external customers, demonstrating patience, tact, and diplomacy.
• Excellent organizational skills and ability to manage multiple tasks.
• Knowledge of local area attractions and transportation.
• Ability to stand for 4+ hours with or without accommodation.
• Ability to observe emergency signs and respond appropriately.
• Maintain effective working relationships with staff and customers.
• Remain calm and alert during emergencies or busy periods, serving as a role model.
• Effective verbal and written communication skills; adaptable communication style.

Compensation

Salary Range: $62,000.00 - $65,000.00 annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts offers comprehensive benefits including Medical, Dental, Vision insurance, paid time off, pet insurance, life insurance, disability plans, 401(k) matching, and hotel discounts. Specifics vary by location and employment status.

HEI is an equal opportunity employer. Applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants in Massachusetts: It is unlawful to require or administer lie detector tests as a condition of employment. Violations may result in penalties.

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