Assistant Front Office Manager

Hyatt Hotels Corporation; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager for their luxurious resort in Austin. This role is pivotal in enhancing guest experiences while managing a dynamic team. You will oversee various operations, including Arrival Hosts and Guest Services, ensuring that every guest feels valued and cared for. With a focus on fostering a positive culture and maintaining high standards of service, this position offers an exciting opportunity for personal and professional growth. Join a team dedicated to creating meaningful experiences and enjoy a range of excellent benefits, including wellness programs and discounted stays at Hyatt properties.

Benefits

Paid Time Off

Wellbeing Reimbursement

Discounted Hotel Nights

Medical Insurance

401K with Company Match

Complimentary Meals

Employee Stock Purchase Plan

Access to Resort Facilities

Qualifications

• Minimum of 2 years of Hotel Management experience required.
• Strong communication and leadership skills are essential.
• Proficiency in Microsoft Office tools is necessary.

Responsibilities

• Oversee day-to-day operations of the Front Office and Guest Services.
• Manage expenses while ensuring high customer service levels.
• Coach team members and maintain appropriate staffing levels.

Skills

Communication Skills

Leadership Abilities

Attention to Detail

Customer Service

Interpersonal Skills

Organizational Skills

Problem-Solving

Education

Hotel/Hospitality Degree

Tools

Microsoft Word

Microsoft Excel

Job description

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Join us for this incredible opportunity to be part of our team as an Assistant Front Office Manager at Miraval Austin Resort and Spa located in Austin, TX.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Assistant Operations Manager is responsible for overseeing the day-to-day processes of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, while also enhancing the guest experience. This role primarily focuses on Front Office, Guest Services, and Transportation. Key duties and responsibilities include, but are not limited to:

• Manage Arrival Center Functions: Oversee the arrival and departure experience, Bell/Valet, PBX, Night Audit, and Transportation.
• Cultivate Positive Culture: Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.
• Thoughtful and Anticipatory Service: Anticipate opportunities to enhance guest and colleague experiences.
• Expense Control: Manage expenses while driving the highest level of customer service.
• Maintain Guest Room Inventory: Handle room assignments and upsell planning.
• Resolve Guest Concerns: Address and resolve guest issues promptly and effectively.
• Colleague Development: Coach and counsel team members and support their respective areas.
• Ensure Proper Staffing Levels: Maintain appropriate staffing levels and scheduling to achieve customer service goals.
• Guest Billing Resolution: Analyze, investigate, and resolve guest billing queries and/or complaints.
• Transportation Oversight: Oversee the transportation operation for the resort and act as a liaison for the resort and our third-party transportation partner.
• Conduct Meetings: Lead department meetings and pre-shifts.

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center

*Exact benefit package is contingent on status.

Qualifications

• Demonstrate strong communication skills and leadership abilities.
• Must possess a true desire to satisfy the needs of others in a fast-paced environment.
• Keen attention to detail and drive to create, implement, and follow through on operational initiatives.
• Effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Minimum of 2 years of Hotel Management experience.
• Service oriented style with professional presentations skills.
• Hotel/Hospitality degree an asset.
• High energy, entrepreneurial spirit, motivational leadership, exceptional customer service, and ability to improve the bottom line.
• Must be proficient in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.

Join Miraval Wellbeing Resort and become part of a team that is dedicated to providing unparalleled service and creating meaningful experiences for our guests.