Assistant Front Office Manager

Omni Hotels & Resorts; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to join their dynamic team at a top-rated resort. This role is perfect for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. You will be responsible for maintaining high service standards, training staff, and ensuring guest satisfaction. Join a company that values teamwork and individual excellence, where your contributions will be recognized and valued. If you are motivated, friendly, and dedicated to service, this opportunity is for you!

Qualifications

• Minimum 1 year of Front Office Management experience preferred.
• Proven leadership skills to train and motivate staff.

Responsibilities

• Ensure guest satisfaction and maintain Four Diamond standards.
• Train staff and manage Front Office operations efficiently.

Skills

Leadership

Customer Service

Communication

Multitasking

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

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Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent, and self-motivated team of associates who work together to uphold the company's high standards. If you value teamwork and individual excellence, this is the place for you.

Location

Barton Creek Resort & Spa

Enjoy a dynamic work environment, comprehensive training, and the pride of working for a company renowned for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, consider joining Omni Barton Creek.

Job Description

Omni Hotels & Resorts is seeking an Assistant Front Office Manager for the beautiful Barton Creek Resort & Spa. If you love hospitality and creating memorable customer experiences, you'll thrive here. We are proud to be ranked among the best resorts in Texas: Top 10 Resorts in the Southwest by Conde Nast Traveler and Top 5 Resorts in Texas by Travel + Leisure World's Best Awards 2024.

Responsibilities

1. Ensure Four Diamond standards and guest satisfaction levels are maintained.
2. Provide courteous and efficient service to all guests, ensuring proper staff posting, grooming, and adherence to MOS standards.
3. Familiarize with AM and PM checklists, reports, and checklists completion.
4. Understand and oversee cash handling processes, maintaining proper bank standards.
5. Be knowledgeable about check-in/check-out procedures, hotel amenities, and local attractions.
6. Monitor room blocking strategies and make adjustments based on guest requests and availability.
7. Protect guest confidentiality and room key security according to SOPs.
8. Train staff on Select Guest and GHA programs.
9. Understand hotel rate plans and strategies for rate adjustments.
10. Address guest requests promptly and handle complaints effectively.
11. Engage in service recovery to ensure guest satisfaction.
12. Conduct monthly Moments of Service Audits and ongoing staff training.
13. Participate in guest engagement meetings and respond to Opera alerts.
14. Communicate hotel and guest information daily to staff.
15. Assist with inventory, ordering supplies, and uniforms.
16. Manage rate discrepancy, balance, and credit reports daily.
17. Maintain all Front Office systems and controls.
18. Create staff schedules, monitor staffing levels, and cover shifts as needed.
19. Recruit, interview, hire, and train Front Office staff.
20. Coach, counsel, and evaluate staff performance.
21. Assist with departmental meetings, training, and payroll management.
22. Represent Omni brand and culture, emphasizing engagement principles.
23. Support a positive work environment focused on growth, teamwork, and service excellence.
24. Follow safety policies, report incidents, and complete safety training.
25. Adhere to all company policies, maintain professional appearance, and protect proprietary information.

Qualifications

1. Minimum 1 year of Front Office Management experience or participation in the Omni LID program; experience in upscale hotels preferred.
2. Proven leadership skills with the ability to delegate, train, develop, and motivate staff.
3. Excellent verbal and written communication skills in English.
4. Strong organizational skills with multitasking ability.
5. Ability to handle stressful situations calmly and professionally.
6. Availability to work various shifts, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer. For assistance in applying, contact [e-mail].