Assistant Front Office Manager

Hispanic Alliance for Career Enhancement; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hotel in Austin is seeking an Assistant Front Office Manager to oversee front office operations and ensure guest satisfaction. The role requires strong leadership skills, effective communication, and a commitment to service excellence. The ideal candidate will thrive in a fast-paced environment and be available for flexible scheduling, including nights and weekends.

Benefits

Career Growth and Advancement Opportunities

Medical/Dental/Prescription/Vision Insurance

Discounted Downtown Parking Options

Discounted Room Nights

Sick & Vacation Time

Paid Holidays

Flexible Schedules

401(k)

Qualifications

• 2+ years prior hotel leadership experience preferred.
• Must be available to work nights, weekends, and holidays.

Responsibilities

• Assist with oversight of front office staff and guest services.
• Ensure safety practices are upheld by all team members.

Skills

Communication

Customer Service

Organizational Skills

Education

Hotel/Hospitality Degree

Tools

Microsoft Word

Excel

Job description

Summary

The Driskill joined the Hyatt family of hotels in 2013, and has become a benchmark for the Unbound Collection by Hyatt. Since its opening in 1886 the hotel has been an integral part of the fabric in the city of Austin known for its legendary service and historical ties to Texas and Austin.

The Assistant Front Office Manager is an entry-level Leadership position who will assist with oversight of the front office staff, cash control for agents, staffing needs, and guest services. Responsibilities may include but are not limited to: scheduling, training/development, payroll, cash control for front office agents, assistance with VIP guests and ensuring safety practices are in place and being upheld by all team members.

The Assistant Front Office Manager will promote an atmosphere that ensures guest and colleague satisfaction. This requires strong attention to detail and the ability to work with guests, other departments and team members effectively and efficiently.

We Offer A Variety of Benefits:

• Career Growth and Advancement Opportunities
• Medical/Dental/Prescription/Vision Insurance
• Discounted Downtown Parking Options & Heavily Reduced Bus Passes
• Discounted Room Nights
• Sick & Vacation Time
• Paid Holidays
• Flexible Schedules
• 401(k)

Qualifications

• 2+ years prior hotel leadership experience preferred
• Hotel/Hospitality Degree is an asset
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service oriented style with professional presentation skills
• This position must be available to work nights, weekends, and holidays.
• The following attributes preferred: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service
• Must have excellent organizational, interpersonal and administrative skills
• Must be proficient in Microsoft Word and Excel

Hyatt/The Driskill is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.