Assistant Front Office Manager

The LINE Hotels; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Assistant Front Office Manager to join their vibrant team. This role requires a genuine passion for hospitality and an entrepreneurial spirit. You will be responsible for supervising front office operations, ensuring high standards of guest service, and fostering teamwork among staff. The position offers a unique opportunity to contribute to a creative community that values diversity and inclusivity. If you thrive in a fast-paced environment and enjoy engaging with guests, this could be the perfect fit for you!

Benefits

Medical/Dental/Vision Insurance

401k

Employee Assistance Program

Paid time off

10 Holidays

Complimentary Parking

Complimentary Daily Meals

Public Transportation assistance

Qualifications

• 3+ years of experience in hospitality or service industry preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Supervise daily front office functions to ensure excellent guest service.
• Resolve guest complaints and coordinate group arrivals/departures.
• Maintain front office appearance and manage staff scheduling.

Skills

Strong communication skills

Problem-solving abilities

Collaborative spirit

Positive Attitude

Eye for Detail

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive—shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Greet every guest with a smile and maintain eye contact
2. Must be courteous and gracious, maintaining a professional demeanor at all times
3. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
4. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
5. Supervise daily front office functions to ensure courteous and professional guest service levels
6. Resolve guest complaints in a satisfactory manner
7. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
8. Assist in scheduling front office staff appropriate to forecasted business levels, when needed
9. Follow up with front office staff on daily shift and individual duties
10. Provide verbal instruction and guidance compliant with the company’s policies and standards
11. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
12. Responsible for maintaining front office/lobby appearance while on duty
13. Maintain proper collateral and supply inventory to support all appropriate front office activities
14. Coordinate relocation of guests when necessary
15. Maintain proper operation of all aspects of our Property Management System
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental and administrative meetings as requested
18. Play an active role in recruitment, interviews, onboarding and training
19. Play an active role in your department's development and engagement
20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
21. Be familiar with all safety and emergency procedures including OSHA requirements
22. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem-solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

• Medical/Dental/Vision/Short Term Disability- eligible 1st day of the month following hire date.
• 401k
• Employee Assistance Program
• Paid time off
• 10 Holidays
• Complimentary Parking
• Complimentary Daily Meals
• Public Transportation assistance
• & more