Assistant Front Office Manager

Hyatt Hotels Corporation; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading hospitality company as an Assistant Front Office Manager at a renowned resort in Austin. You will oversee daily operations, enhance guest experiences, and foster a positive team environment. Ideal candidates have strong leadership skills and a passion for service.

Benefits

Paid Miraval Experience Days

Wellbeing and Tuition Reimbursement

Hotel Discounts

Comprehensive Insurance

401K Matching

Generous PTO

Family and Adoption Leave

Daily Meals

Stock Purchase Plans

Access to Resort Facilities

Qualifications

• Minimum 2 years hotel management experience.
• Service-oriented with professional presentation skills.

Responsibilities

• Oversee arrival and departure processes, Bell/Valet, PBX, Night Audit, and Transportation.
• Coach and support team members.
• Investigate and resolve billing queries and complaints.

Skills

Communication

Leadership

Customer Service

Organizational Skills

Education

Hospitality Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Opportunity: Assistant Front Office Manager at Miraval Austin Resort and Spa

Join us for this incredible opportunity to be part of our team as an Assistant Front Office Manager at Miraval Austin Resort and Spa located in Austin, TX.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek opportunities to develop personally and professionally.

The Role

At Miraval, we believe our guests choose us because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences to every guest.

The Assistant Operations Manager oversees daily functions of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, enhancing guest experience primarily in Front Office, Guest Services, and Transportation, with occasional support in Housekeeping and Laundry. Key responsibilities include:

1. Manage Arrival Center Functions: Oversee arrival and departure processes, Bell/Valet, PBX, Night Audit, and Transportation.
2. Cultivate Positive Culture: Foster an inclusive and engaging environment among colleagues and guests.
3. Thoughtful and Anticipatory Service: Proactively enhance guest and colleague experiences.
4. Expense Control: Manage expenses while maintaining high customer service standards.
5. Maintain Guest Room Inventory: Handle room assignments and upsell opportunities.
6. Resolve Guest Concerns: Address issues promptly and effectively.
7. Colleague Development: Coach and support team members.
8. Ensure Proper Staffing: Maintain appropriate staffing levels and schedules.
9. Guest Billing Resolution: Investigate and resolve billing queries and complaints.
10. Transportation Oversight: Manage resort transportation and liaise with third-party partners.
11. Conduct Meetings: Lead department meetings and pre-shift briefings.

Benefits

We offer excellent benefits including paid Miraval experience days, wellbeing and tuition reimbursement, hotel discounts, comprehensive insurance, 401K matching, generous PTO, family and adoption leave, daily meals, stock purchase plans, and access to resort facilities. Benefits are contingent on employment status.

Qualifications

• Strong communication and leadership skills.
• Desire to satisfy guest needs in a fast-paced environment.
• Attention to detail and initiative in operational improvements.
• Ability to interact effectively with diverse backgrounds.
• Minimum 2 years hotel management experience.
• Service-oriented with professional presentation skills.
• Hospitality degree is a plus.
• Energetic, entrepreneurial, motivating leader with excellent customer service skills.
• Proficiency in Microsoft Word and Excel.
• Organizational, interpersonal, and administrative skills.

Join Miraval Wellbeing Resort and be part of a team dedicated to providing exceptional service and meaningful guest experiences.