Assistant Front Office Manager

The National Landing Hotel Crystal City; Arlington (VA); On-site; USD 89,000 - 115,000; Full time

Job summary

The National Landing Hotel Crystal City is seeking an Assistant Front Office Manager to support front office operations while ensuring guest satisfaction and compliance with hotel standards. Key duties include supervising staff, budget management, and enhancing guest experiences. Ideal candidates will have a degree in hospitality and experience in front desk operations.

Qualifications

• 1 to 3 years of hospitality related experience, including front desk operations experience.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Assist in overseeing front office operations and supervising front office personnel.
• Monitor guest satisfaction scores and work to improve overall service.
• Assist in financial operations and budget management.

Skills

Supervision

Guest Service

Financial Monitoring

Customer Satisfaction

Education

Associate or Bachelor’s degree

Job description

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Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hotels and Motels

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