Director of Front Office

Meyer Jabara Hotels; Providence (RI); On-site; USD 70,000 - 100,000; Full time

Job summary

Meyer Jabara Hotels is seeking a Director of Front Office at the Providence Marriott Downtown to lead front-of-house operations. The ideal candidate will have a strong background in front office management, exceptional leadership skills, and a passion for customer service. Join a vibrant team to create unforgettable guest experiences while driving operational excellence.

Benefits

Medical insurance

401(k)

Opportunities for advancement

Qualifications

• 2+ years of Front Office experience in a full-service hotel.
• 2+ years of leadership or management experience.
• Strong customer service background and tech-savvy mindset.

Responsibilities

• Lead, inspire, and develop a high-performing Front Office team.
• Ensure seamless daily operations at the Front Desk.
• Champion guest satisfaction by resolving issues swiftly.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Time Management

Education

High School Diploma

College Coursework in Hospitality

Tools

Marriott PMS

Microsoft Office

Job description

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Providence Marriott Downtown | 354 Rooms

Location: One Orms Street, Providence, RI 02904

Managed by: Meyer Jabara Hotels

Be the Face of Exceptional Hospitality

Are you a dynamic leader with a passion for creating unforgettable guest experiences? The Providence Marriott Downtown is seeking a Director of Front Office to lead our front-of-house operations with energy, precision, and heart. This is your opportunity to shape the first and lasting impression of our guests while driving operational excellence and team success.

What You’ll Do

Lead, inspire, and develop a high-performing Front Office team

Ensure seamless daily operations at the Front Desk, delivering exceptional guest service

Champion guest satisfaction by resolving issues swiftly and professionally

Oversee hiring, training, scheduling, coaching, and performance management

Collaborate with leadership on budgeting, cost control, and strategic planning

Maintain compliance with all hotel policies, procedures, and safety standards

Monitor and respond to guest feedback, ensuring continuous improvement

Support and execute emergency procedures and safety protocols

Drive innovation in service delivery and team engagement

What You Bring

2+ years of Front Office experience in a full-service hotel

2+ years of leadership or management experience

Familiarity with Marriott PMS is a plus (training available)

High School diploma required; college coursework in hospitality is a bonus

Strong customer service background and tech-savvy mindset

Proficiency in Microsoft Office and standard office equipment

Valid driver’s license required

Multilingual skills are a plus!

What It Takes

Ability to work flexible hours, including weekends and holidays

Comfortable working in variable temperatures and noise levels

Physically able to stand, walk, bend, and lift up to 20 lbs

Strong communication, problem-solving, and decision-making skills

Ability to manage multiple priorities in a fast-paced environment

Quick thinker with strong analytical and mathematical reasoning

Excellent written and verbal communication skills

Ability to handle sensitive guest and team situations with discretion and care

Strong organizational and time management abilities

At the Providence Marriott Downtown, you’re not just joining a hotel—you’re joining a family. We believe in empowering our team, celebrating wins, and creating a culture where everyone thrives. As part of the Meyer Jabara Hotels family, you’ll have access to growth opportunities, training programs, and a supportive leadership team that values your voice.

Competitive salary and benefits

Opportunities for advancement within Meyer Jabara Hotels

A vibrant, team-oriented work environment

The chance to make a real impact on guest experiences

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

401(k)

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