Assistant Front Office Manager

Hyatt Regency Bethesda near Washington, DC; Bethesda (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading hotel seeks an Assistant Front Office Manager to oversee front office operations in order to ensure both high guest satisfaction and efficiency. This role includes supervising staff, managing financial operations, and maintaining service standards. Candidates should have prior hospitality experience and be prepared to work in a dynamic environment with varying shifts.

Qualifications

• 1 to 3 years hospitality related experience, including front desk operations.
• Experience in a supervisory role preferred.

Responsibilities

• Assist in overseeing front office operations.
• Train and support associates according to brand standards.
• Monitor guest satisfaction scores and improve them.

Skills

Guest Service

Supervisory Skills

Financial Monitoring

Education

Associate or Bachelor’s degree

Job description

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Hyatt Regency Bethesda near Washington, DC provided pay range

This range is provided by Hyatt Regency Bethesda near Washington, DC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.50/hr - $24.39/hr

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hotels and Motels

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