Director Of Front Office

Arlo Midtown; Glenmont (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

A leading independent lifestyle hotel in Glenmont seeks a passionate Director of Front Office to enhance guest experiences. The role involves overseeing a dedicated team and ensuring exceptional service in line with hotel standards. Candidates should possess strong hospitality background and management experience.

Qualifications

• 2-3 years in a Management Position required.
• Educational background in hospitality preferred.
• Fire and Life Safety Director Certification needed within first six months.

Responsibilities

• Oversees the Front Office Department to ensure exceptional service.
• Conducts training and performance reviews for staff.
• Manages daily operations and resolves guest issues.

Skills

Customer Service

Management

Communication

Education

Hospitality Diploma or Degree

Tools

Opera

PBX

Job description

SUMMARY DESCRIPTION:

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”…..

This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.

• Displays honesty & integrity.

• Oversees the Front Office Department – Bell Person, Lobby Hosts and Assistant Front Office Managers.

• Conducts pre-shift meetings.

• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.

• Motivates and develops team members.

• Maximizes room sales, room revenue and profit.

• Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.

• Embraces and effectively lives Arlo Core values and culture.

• Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen.

• Trains, mentors and develops Lobby Hosts & Bell Persons. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.

• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.

• Conducts Annual Performance Reviews with reporting team members.

• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.

• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.

• Manages same day rooms inventory and rate yielding.

• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

• Completes other duties as assigned by the Director of Operations.

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledge

for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree Preferred

• Minimum 2 – 3 years in a Management Position

Knowledge:

• Hospitality or Customer Service

• Opera & PBX experience.

Special Requirements:

• Fire and Life Safety Director Certification required within first six (6) months of employment.

Rate of Pay:

• $90,000 to $100,000 Annual Salary