Director of Front Office - Providence Marriott Downtown

Meyer Jabara Hotels; Providence (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Join the Providence Marriott Downtown as a Director of Front Office where you will lead a dedicated team in delivering exceptional guest experiences. This role encompasses managing front operations, enhancing guest satisfaction, and driving operational excellence in a vibrant hotel environment.

Benefits

Competitive salary and benefits

Opportunities for advancement

Team-oriented work environment

Qualifications

• 2+ years of Front Office experience in a full-service hotel.
• 2+ years of leadership or management experience.
• Strong customer service background and tech-savvy mindset.

Responsibilities

• Lead and develop a high-performing Front Office team.
• Ensure exceptional guest service and resolve issues promptly.
• Oversee hiring, training, and performance management.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Education

High School diploma

College coursework in hospitality

Tools

Microsoft Office

Marriott PMS

Job description

Director of Front Office - Providence Marriott Downtown

Providence, RI 02904, USA

Job Description

Posted Wednesday, June 11, 2025 at 4:00 AM | Expires Friday, August 1, 2025 at 3:59 AM

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

N.B. This position requires applicants to already have work authorization for the United States of America.

Director of Front Office

Providence Marriott Downtown | 354 Rooms
Location:One Orms Street, Providence, RI 02904
Managed by:Meyer Jabara Hotels

Be the Face of Exceptional Hospitality

Are you a dynamic leader with a passion for creating unforgettable guest experiences? TheProvidence Marriott Downtownis seeking aDirector of Front Officeto lead our front-of-house operations with energy, precision, and heart. This is your opportunity to shape the first and lasting impression of our guests while driving operational excellence and team success.

What You’ll Do

• Lead, inspire, and develop a high-performing Front Office team
• Ensure seamless daily operations at the Front Desk, delivering exceptional guest service
• Champion guest satisfaction by resolving issues swiftly and professionally
• Oversee hiring, training, scheduling, coaching, and performance management
• Collaborate with leadership on budgeting, cost control, and strategic planning
• Maintain compliance with all hotel policies, procedures, and safety standards
• Monitor and respond to guest feedback, ensuring continuous improvement
• Support and execute emergency procedures and safety protocols
• Drive innovation in service delivery and team engagement

What You Bring

• 2+ yearsof Front Office experience in a full-service hotel
• 2+ yearsof leadership or management experience
• Familiarity withMarriott PMSis a plus (training available)
• High School diploma required; college coursework in hospitality is a bonus
• Strong customer service background and tech-savvy mindset
• Proficiency in Microsoft Office and standard office equipment
• Valid driver’s license required
• Multilingual skills are a plus!

What It Takes

• Ability to work flexible hours, including weekends and holidays
• Comfortable working in variable temperatures and noise levels
• Physically able to stand, walk, bend, and lift up to 20 lbs
• Strong communication, problem-solving, and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Quick thinker with strong analytical and mathematical reasoning
• Excellent written and verbal communication skills
• Ability to handle sensitive guest and team situations with discretion and care
• Strong organizational and time management abilities

At the Providence Marriott Downtown, you’re not just joining a hotel—you’re joining a family. We believe in empowering our team, celebrating wins, and creating a culture where everyone thrives. As part of theMeyer Jabara Hotelsfamily, you’ll have access to growth opportunities, training programs, and a supportive leadership team that values your voice.

• Competitive salary and benefits
• Opportunities for advancement within Meyer Jabara Hotels
• A vibrant, team-oriented work environment
• The chance to make a real impact on guest experiences

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.