Director of Front Office

Hilton McLean Tysons Corner; McLean (VA); On-site; USD 70,000 - 120,000; Full time

Job summary

A leading hotel is seeking a Director of Front Office to manage operations for total guest satisfaction. The role involves supervising front office staff, controlling revenue, and ensuring quality standards. The ideal candidate will have strong management skills, substantial hospitality experience, and a commitment to service excellence.

Qualifications

• High school graduate or equivalent required; 4 year college degree preferred.
• Minimum of two years as Assistant and/or Director of Front Office.

Responsibilities

• Manages and motivates all front office personnel, including hiring and training.
• Checks and controls room reservations, budget, and prepares financial reports.
• Communicates with guests and team members to provide clear direction.

Skills

Management Skills

Supervisory Skills

Communication

Mathematical Comprehension

Analytical Skills

Education

4 year college degree

High school graduate or equivalent

Job description

Location:
Hilton McLean Tysons Corner
7920 Jones Branch Drive
McLean, VA 22102

Apply online:
Please apply directly to the link below
www.hilton.com/careers

Job Description:

• Position Title: Dir of Front Office
• FLSA Designation: Exempt
• Department: Front Office
• Reports to: Director of Rooms
• Brand: Hilton

PRINCIPLE RESPONSIBILITIES/POSITION PURPOSE:
Directs and administers all Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS: Average Percent of Time

• 40 % Manages and motivates all front office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• 30 % Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including: rate and availability calendar.
• 15 % Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• 10 % Implements and monitors all corporate marketing programs to include HHonors, Bounceback, SeniorHHonors, etc.

SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assists in check in/ check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring weekend stayover, constant monitoring throughout hotel and trouble shooting problems.
• Attends training programs which may include travel.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and team members.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

QUALIFICATION STANDARDS EDUCATION:

• High school graduate or equivalent required. 4 year college degree preferred.

EXPERIENCE:

• Minimum of two as Assistant and/or Director of Front Office

NOTICE: The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.

EOE/Veteran/Disability