Assistant Front-End Lead: Elevate Customer Service

Homeland Stores; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Homeland Stores is seeking an Assistant Front-End Manager who leads greeting and supervision of customers and front-end staff while delivering exceptional service in a fast-paced environment.

You will oversee hiring, training, scheduling, and evaluating front-end personnel, ensure store safety and efficient checkout, and coordinate with the store manager on operations and policies to maintain a positive shopping experience for customers.

Qualifications

• Above and beyond customer service.
• High school diploma or equivalent.
• Prior supervisory experience.
• Prior cashier experience.

Responsibilities

• Greet and supervise customers, respond to questions and explain store policies courteously.
• Initiate and/or make recommendations regarding hiring, discipline, promotion, and evaluation of front-end personnel.
• Develop weekly labor schedules for front-end employees with store manager approval.
• Ensure front-end safety and proper use of cash register systems and equipment.
• Supervise checkout and bagging, manage returns and voids, and assist customers to their cars as needed.
• Oversee opening/closing procedures and ensure compliance with store policies.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Homeland Stores is seeking an Assistant Front-End Manager who leads greeting and supervision of customers and front-end staff while delivering exceptional service in a fast-paced environment.

You will oversee hiring, training, scheduling, and evaluating front-end personnel, ensure store safety and efficient checkout, and coordinate with the store manager on operations and policies to maintain a positive shopping experience for customers.