Assistant Front End Manager (62654)

Homeland Stores; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Homeland Stores is seeking an Assistant Front-End Manager who leads greeting and supervision of customers and front-end staff while delivering exceptional service in a fast-paced environment.

You will oversee hiring, training, scheduling, and evaluating front-end personnel, ensure store safety and efficient checkout, and coordinate with the store manager on operations and policies to maintain a positive shopping experience for customers.

Qualifications

• Above and beyond customer service.
• High school diploma or equivalent.
• Prior supervisory experience.
• Prior cashier experience.

Responsibilities

• Greet and supervise customers, respond to questions and explain store policies courteously.
• Initiate and/or make recommendations regarding hiring, discipline, promotion, and evaluation of front-end personnel.
• Develop weekly labor schedules for front-end employees with store manager approval.
• Ensure front-end safety and proper use of cash register systems and equipment.
• Supervise checkout and bagging, manage returns and voids, and assist customers to their cars as needed.
• Oversee opening/closing procedures and ensure compliance with store policies.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food, love providing top-level customer service, and enjoy working in a fast-paced environment?

Oklahomans Feeding Oklahomans.

Assistant Front-End Manager

Primary Responsibilities

- To greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous manner

- To initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary.

- To develop with approval of the store manager a weekly labor schedule for all front-end employees.

- To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately

- To bag customer purchases quickly and correctly

- To understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system.

- To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.

- To get change for cashiers and to approve checks, as well as refunds and voids.

- To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car.

- To supervise/perform the return of "go backs" to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lot

- To ensure that store opening and closing accounting procedures are followed

- To ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc.

- To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.

- Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.

- Good interpersonal communications; models teamwork and STAR Customer Service

SUPERVISION RECEIVED: Assistant Front-End Managers report to Front End Manager and Store Manager

Qualifications

Qualifications

- Above and Beyond Customer Service

- High School Diploma or Equivalent

- Prior supervisory experience

- Prior cashier experience

Specific tasks

- The front-end manager will perform the same tasks of the job as the cashier while substituting as part of the work crew or as part of the training program for new employees. (See Food Clerk Cashier Job Description.)

- Work on tile or concrete for a maximum of 8 hours in duration.

- Perceive bag stands, cases, case-cutter edge, case strips, shelf location, product size/description/quality, customers, shelf tags, labels on products, stocking carts, debris on floor, aisle markers, and signs.

Work Environment Note:

Inside work with transitions of heat/cold/humidity/dust from opening of entrance/exit doors.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary within reason.

Homeland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Homeland is committed to the full inclusion of all qualified individuals. As part of this commitment, Homeland will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the store directly.