Assistant Food & Beverage Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 73,000 - 92,000; Full time

Job summary

Hyatt Hotels Corporation seeks an Assistant Food and Beverage Manager to oversee the hotel’s F&B operations, including banquets, restaurant, room service and bar. You will schedule, forecast, train staff, ensure compliance, and coordinate special events to create memorable guest experiences.

You will monitor labor costs, costs of goods, and quality, driving guest satisfaction and financial performance while collaborating across departments with a focus on leadership and exceptional service.

Qualifications

• Strong communication and analytical skills.
• Experience in F&B management or hotel operations helpful.
• Ability to train staff and manage scheduling and payroll.
• Knowledge of cost control and budget adherence is desirable.
• Experience with large-scale events and banquets is a plus.
• Proficiency with general computer software and hotel systems.

Responsibilities

• Oversee daily F&B operations across banquets, restaurant, room service and bar.
• Schedule, forecast and train staff while ensuring compliance with applicable laws and procedures.
• Coordinate special events and liaise between departments within the F&B division.
• Monitor labor costs, ordering, and quality to ensure guest satisfaction and financial performance.
• Lead and coach team to deliver exceptional guest service and employee satisfaction.
• Organize departmental meetings, training and goal setting.

Skills

Communication

Leadership

Organization

Teamwork

Customer service

Flexibility

Tools

Computer skills

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Responsibilities

The Assistant Food and Beverage Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events at the hotel. The Assistant Food and Beverage Manager must have strong communication and analytical skills. Food and Beverage cost control experience is helpful.

This person oversees the different functions of the food and beverage areas including banquets, restaurant, room service and bar at different times within the hotel. Responsibilities may include scheduling and training of staff.

• Oversee daily operations ensuring compliance with health, safety, and quality standards.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food and beverages
• Handle customer complaints and feedback, ensuring guest satisfaction and implementing improvements as necessary
• Monitor financial transactions and budget adherence, including payroll

Responsibilities include:

• Support hotel leadership by developing and assuming key management responsibilities
• Assume the role of liaison between all departments within the food & beverage division and all other hotel departments
• Supervise departmental performance and provide them council
• Manage hourly room service and restaurant employees through scheduling, payroll, training, coaching, evaluating and hiring
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Monitor ordering, labor cost, and quality and consistency on a daily basis ensuring financial performance and control
• Ensure proper safety and sanitation of all kitchen facilities and equipment
• Organize and facilitate departmental meetings, training and goals setting

Salary Range

Salary Range: $73,000-92,000

Qualifications

• Minimum of 2+ years as F&B Management preferred
• Wine/beverage knowledge in an upscale environment preferred
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
• Previous experience in Hotel Room Service, Stewarding, Fine Dining, and Beverage strongly preferred.
• Possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• Proficient in general computer knowledge
• A true desire to exceed guest expectations in a fast - paced customer service environment
• Previous luxury brand experience preferred
• Previous experience with managing in a union environment strongly preferred
• Ability to work a flexible schedule including nights, weekends, and holidays