Assistant Food and Beverage Manager

Socket.dev; New York (NY); On-site; USD 83,000 - 87,000; Full time

Job summary

Four Seasons Hotel New York Downtown is seeking an Assistant Food and Beverage Manager who embodies our values and delivers exceptional guest service. You will oversee the Room Service and Banquet departments, shaping the client experience in a Forbes 5 Star environment.

You will lead a diverse team, schedule staff, manage payroll, and partner with the Hotel Manager, Executive Chef and Catering team to ensure premium service and cost controls across operations.

Qualifications

• Education: High school diploma or equivalent; college degree preferred in hotel/restaurant management.
• Experience: College degree or equivalent; luxury hotel operations experience valued.
• Skills and abilities: F&B service knowledge, cost and labor control, maintenance, merchandising, and accounting; payroll and scheduling proficiency.

Responsibilities

• Plan, organize, direct and supervise Room Service and Banquet Department staff to meet standards.
• Be visible, recognize staff, handle guest requests and resolve issues.
• Ensure quality of food items, wine knowledge, and service in a 24-hour in-room dining and banquet setting.
• Collaborate with Hotel Manager, Catering Director and Executive Chef to design menus and control costs.
• Manage labor and operating expenses through scheduling, budgeting, purchasing, inventory and cash control.

Skills

Leadership

F&B service

Cost control

Labor control

Payroll

Scheduling

Computer systems

English

Luxury standards

Education

College degree in hotel/restaurant management or equivalent

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for Assistant Food and Beverage Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Food and Beverage Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Food & Beverage Operations Manager

WHO YOU ARE:

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Food and Beverage Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE:

Plan, organize, control and direct the work of employees in the Room Service and Banquet Department while ensuring guest satisfaction.

ESSENTIAL FUNCTIONS

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service and Banquet Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services as well as the Banquet department.
• The ability to work closely with the Hotel Manager, Director of Catering, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience.
• Process the payroll and gratuity reports as required.
• Prepare banquet checks with all back-up for collection at the end of functions.
• Observe physical condition of facilities and equipment and make recommendations for corrections and improvements as needed.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Adhere to all meal break policies and procedures.

NON-ESSENTIAL FUNCTIONS

Assist with the service of food to guests. Assist with the cleaning of operational areas.

KNOWLEDGE AND SKILLS

• Education: High school education or equivalent experience
• Experience: College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Skills and Abilities:
  • Requires a working technical knowledge of general building maintenance.
  • Working knowledge is generally learned on-the-
  • Job or through a series of professional certifications.
  • Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
  • A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
  • Requires ability to operate computer equipment and other food & beverage computer systems.
  • Thorough knowledge of luxury resort standards preferred.
  • Local 6 Union experience preferred.
  • Ability to read and speak and write English.
• Travel required: None
• Hours required: Since your position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

https://careers.fourseasons.com/us/en/

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Salary Range 83,000-87,000 USD

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal