ASSISTANT FINANCIAL COUNSELOR

Moffitt; Magnolia, Northern (AR, KY); Hybride; USD 23 000 - 37 000; Plein temps

Résumé du poste

MADE-UP HEALTHCARE GROUP, INC. (Moffitt) is hiring an Assistant Financial Counselor to support daily Business Office operations at Magnolia Hospital. You will triage patient flow and coordinate virtual meetings, explain financial assistance options, and assist with billing inquiries.

The role manages the phone queue, handles financial assistance documentation, and updates patient records. A background in healthcare and strong communication are essential for success.

Qualifications

• Minimum one year experience in a healthcare setting.
• Excellent communication and customer service skills.
• Ability to meet, communicate, and interact with diverse backgrounds professionally.
• Strong attention to detail and multi-tasking under pressure.
• Proficient with MS Word, Excel and PowerPoint.

Responsabilités

• Triage patient flow and coordinate and schedule virtual meetings.
• Assist patients with billing inquiries and explain financial resources.
• Oversee Business Office phone queue and email inquiries.
• Handle incoming financial assistance documents and record updates.
• Maintain patient information and billing records accurately.

Connaissances

Communication skills

Customer service

Multitasking

Healthcare experience

Computer skills

Outils

Microsoft Word

Excel

PowerPoint

Description du poste

## ASSISTANT FINANCIAL COUNSELORApply: Onsite: Magnolia Hospital: Full time: Posted Today: End Date: October 15, 2026 (6 days left to apply): R-4763### Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.### As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.**Summary**The Assistant Financial Counselor supports the daily operations of the Business Office by triaging patient flow within the Business Office, including coordinating and scheduling virtual meetings between patients and staff. The position assists patients with basic patient account billing inquiries and provides a detailed explanation of the financial assistance program requirements in addition to other financial resources. This position also oversees the Business Office phone queue, addressing inquiries from clinic staff.Additional responsibilities include handling incoming financial assistance documentation—copying, reviewing, itemizing, scanning, and uploading as well as managing the financial assistance email inboxes. The role involves working multiple queues and reports, sorting incoming mail, printing and mailing itemized billing requests, and updating patient information such as addresses and insurance details.**Minimum Experience Required:**\\*Minimum one (1) year experience in a healthcare setting.**Minimum Skills/Specialized Training Required:**\\*Must possess excellent communication skills and customer service recovery skills\\*Ability to meet, communicate, and interact with individuals from varying backgrounds and other healthcare team members in a courteous and helpful manner in order to complete job assignments\\*Strong attention to detail while being able to multi-task and maintain patience and composure (withcustomer service etiquette) in stressful situations\\*Customer Service, multi-tasking, computer and typing skills, use various types of office automationequipment and software, and interpersonal communication skills both verbally and written\\*Possess strong critical thinking abilities such as problem solving, root cause analysis, and providetimely solutions\\*Computer skills along with Microsoft Word, Excel, and PowerPoint.**Salary Range**$17.97 - $27.16*Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.*