ASSISTANT FINANCIAL COUNSELOR

Moffitt Cancer Center; Tampa (FL); On-site; USD 244,000 - 374,000; Full time

Job summary

Moffitt Cancer Center seeks an Assistant Financial Counselor to support the Business Office, triaging patient flow and coordinating virtual sessions between patients and staff. You will assist with billing inquiries and clearly explain financial assistance program requirements, while also managing the financial assistance inboxes and related documentation.

The role emphasizes strong communication, multitasking, and attention to detail within a healthcare setting, with responsibilities spanning

Qualifications

• Minimum one (1) year experience in a healthcare setting.
• Must possess excellent communication skills and customer service recovery skills
• Ability to meet, communicate, and interact with individuals from varying backgrounds ... in order to complete job assignments
• Strong attention to detail while multi-tasking and maintaining patience and composure in stressful situations
• Customer Service, multi-tasking, computer and typing skills, use various types of office automation equipment and software, and interpersonal communication skills both verbally and written
• Possess strong critical thinking abilities such as problem solving, root cause analysis, and provide timely solutions
• Computer skills along with Word, Excel, and PowerPoint.

Responsibilities

• Triages patient flow within the Business Office and coordinates scheduling of virtual meetings between patients and staff.
• Assists patients with basic patient account billing inquiries and explains financial assistance program requirements.
• Oversees the Business Office phone queue and addresses inquiries from clinic staff.
• Handles incoming financial assistance documentation, including copying, reviewing, itemizing, scanning, and uploading.
• Manages the financial assistance email inboxes and updates patient information (addresses, insurance details).
• Works across multiple queues and reports, sorts incoming mail, and prints and mails itemized billing requests.

Skills

Communication skills

Customer service

Multitasking

Computer skills

Typing

Microsoft Word

Excel

PowerPoint

Attention to detail

Problem solving

Root cause analysis

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.SummaryThe Assistant Financial Counselor supports the daily operations of the Business Office by triaging patient flow within the Business Office, including coordinating and scheduling virtual meetings between patients and staff. The position assists patients with basic patient account billing inquiries and provides a detailed explanation of the financial assistance program requirements in addition to other financial resources. This position also oversees the Business Office phone queue, addressing inquiries from clinic staff.Additional responsibilities include handling incoming financial assistance documentation—copying, reviewing, itemizing, scanning, and uploading as well as managing the financial assistance email inboxes. The role involves working multiple queues and reports, sorting incoming mail, printing and mailing itemized billing requests, and updating patient information such as addresses and insurance details.Minimum Experience Required:*Minimum one (1) year experience in a healthcare setting.Minimum Skills/Specialized Training Required:*Must possess excellent communication skills and customer service recovery skills*Ability to meet, communicate, and interact with individuals from varying backgrounds and other healthcare team members in a courteous and helpful manner in order to complete job assignments*Strong attention to detail while being able to multi-task and maintain patience and composure (withcustomer service etiquette) in stressful situations*Customer Service, multi-tasking, computer and typing skills, use various types of office automationequipment and software, and interpersonal communication skills both verbally and written*Possess strong critical thinking abilities such as problem solving, root cause analysis, and providetimely solutions*Computer skills along with Microsoft Word, Excel, and PowerPoint.Salary Range$17.97 - $27.16Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.Moffitt Career SiteIf you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!1. Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.2. Reasonable AccommodationFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.Transparency in Coverage Rule