ASSISTANT FINANCIAL COUNSELOR

CO1000 H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.; United States; On-site; USD 25,000 - 37,000; Full time

Job summary

Moffitt Cancer Center is seeking an Assistant Financial Counselor to support the Business Office by triaging patient flow, coordinating virtual meetings with staff, and explaining financial assistance program requirements.

You will manage the billing inquiries, oversee the business office phone queue, handle financial assistance documentation, and keep patient records updated across addresses and insurance details.

Qualifications

• Excellent communication and customer service skills.
• Ability to interact with diverse patients and health care team members.
• Strong attention to detail and multi-tasking under pressure.
• Proficient in office software, including Word, Excel, and PowerPoint.

Responsibilities

• Triages patient flow within the Business Office and coordinates virtual meetings.
• Responds to basic patient account billing inquiries with clear explanations.
• Manages financial assistance documentation: copying, reviewing, scanning, uploading.
• Maintains and updates patient information in records, addresses, and insurance details.

Skills

Communication skills

Customer service

Multitasking

Computer skills

Problem solving

Tools

Word

Excel

PowerPoint

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The Assistant Financial Counselor supports the daily operations of the Business Office by triaging patient flow within the Business Office, including coordinating and scheduling virtual meetings between patients and staff. The position assists patients with basic patient account billing inquiries and provides a detailed explanation of the financial assistance program requirements in addition to other financial resources. This position also oversees the Business Office phone queue, addressing inquiries from clinic staff. Additional responsibilities include handling incoming financial assistance documentation—copying, reviewing, itemizing, scanning, and uploading as well as managing the financial assistance email inboxes. The role involves working multiple queues and reports, sorting incoming mail, printing and mailing itemized billing requests, and updating patient information such as addresses and insurance details.

Minimum Experience Required

• Minimum one (1) year experience in a healthcare setting.

Minimum Skills/Specialized Training Required

• Must possess excellent communication skills and customer service recovery skills
• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments
• Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful situations
• Customer Service, multi-tasking, computer and typing skills, use various types of office automation equipment and software, and interpersonal communication skills both verbally and written
• Possess strong critical thinking abilities such as problem solving, root cause analysis, and provide timely solutions
• Computer skills along with Microsoft Word, Excel, and PowerPoint.

Salary Range

Salary Range $17.97 - $27.16. Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about yourEEO rights under the law.