Assistant Financial Center Manager: Elevate Experience

SmartBank; Murfreesboro (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

SmartFlex Days

Holidays

Job summary

SmartBank in Murfreesboro, TN seeks an Assistant Financial Center Manager to lead the branch team, ensure operational excellence, and deliver exceptional client experiences. You will coach and develop staff, support sales initiatives, and maintain strict controls on cash and compliance.

You’ll promote SmartBank products, manage client relationships, and ensure service standards while maintaining a positive, collaborative branch culture focused on integrity and results.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Banking experience and supervisory background preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and support Financial Services Representatives to deliver excellent client service and accuracy.
• Coach, train, and develop team members while upholding policies and service standards.
• Resolve complex client concerns and build lasting client relationships.
• Promote SmartBank products and services and deepen client relationships.
• Support branch sales initiatives, team development, and performance goals.
• Monitor cash levels, conduct surprise cash audits, and ensure operational controls.
• Assist with account openings, deposits, and other client service needs.
• Serve as primary branch leader in the absence of the Financial Center Manager.
• Maintain compliance with banking regulations, including BSA and related laws.
• Champion SmartBank’s culture, values, and commitment to exceptional experiences.

Skills

Leadership

Coaching

Communication

Customer Service

Problem Solving

MS Office

Attention to Detail

Collaboration

Integrity

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

SmartBank in Murfreesboro, TN seeks an Assistant Financial Center Manager to lead the branch team, ensure operational excellence, and deliver exceptional client experiences. You will coach and develop staff, support sales initiatives, and maintain strict controls on cash and compliance.

You’ll promote SmartBank products, manage client relationships, and ensure service standards while maintaining a positive, collaborative branch culture focused on integrity and results.