Assistant Facilities Manager

https:/www.scheurer.org/careers/; Chicago (IL); On-site; USD 78,000 - 98,000; Full time

Job summary

Join a forward-thinking company as an Assistant Facilities Manager, where you will enhance workplace experiences through exceptional service and operational excellence. In this role, you will be at the forefront of client relations, ensuring the highest standards of hospitality and building management. Your contributions will directly impact the quality of service and client satisfaction, making this a rewarding opportunity for those passionate about facilities management. Work within a diverse and inclusive team that values innovation and excellence, while enjoying competitive compensation and robust benefits.

Benefits

Comprehensive Training

Competitive Compensation

Robust Benefits

Generous Vacation Packages

Qualifications

• Bachelor’s degree preferred; high school diploma required.
• Two years of relevant experience in a professional office environment.
• Supervisory experience strongly preferred.

Responsibilities

• Manage client relations and ensure high-quality service delivery.
• Inspect sites daily to maintain building appearance standards.
• Administer vendor management and quality assurance processes.

Skills

Customer Service

Communication Skills

Vendor Management

Time Management

Problem Solving

Education

Bachelor’s Degree in Business Administration

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Assistant Facilities Manager with Hines, you will play a critical role in supporting the workplace experience at specific client sites through owning quality assurance and daily work management processes. You will be responsible for serving as part of a team to maintain the highest level of hospitality and customer service while ensuring that service is delivered in accordance with contractual agreements. Responsibilities include, but are not limited to:

Experience management and hospitality

• Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.
• Communicate regularly with customers regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and services are tailored to the individual.
• Provide workplace orientation.
• Assist with client-facing communications and reports.
• Be aware of and assist with events and high-profile activities.
• Serve as an ambassador for the client brand and promote a positive brand image.

Building appearance care and site operations

• Inspect sites daily to guarantee that building appearance is maintained at the highest quality standard and improves the workplace.
• Submit work orders for interior and exterior maintenance, cleaning, and client service requests.
• Support on-site special events and programs as needed.
• Assist with the implementation of strategic, operational, and service improvement plans.
• Assist with the collection and analysis of operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
• Assist with developing the annual budget, annual plan, and variance analysis.

Vendor management

• Administer vendor management, contracting, and onboarding processes.
• Serve as the primary on-site point of contact for vendors and escort vendors to work locations.
• Perform quality assurance for vendor-performed work.
• Support the Facilities Management team with third-party sourcing activities.

Work and knowledge management

• Ensure work requests are processed correctly and resolved within the defined service levels.
• Ensure all work is properly recorded in the system of record.
• Resolve assigned work orders, including follow-up with customers as appropriate.
• Contribute to the account knowledge base and ensure knowledge remains up to date.

Qualifications

Minimum Requirements include:

• Bachelor’s degree in business administration or related field from an accredited institution preferred. High school diploma required.
• Two years of relevant work experience in a professional office environment.
• Supervisory experience strongly preferred.
• Interact with employees, visitors and contractors with poise and diplomacy.
• Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exits.
• Interpret instructions in written, oral, and diagrammatic or schedule form.
• Possess initiative to assume additional responsibilities.
• Set priorities and meet deadlines.
• Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs.
• Type a minimum 60-WPM with accuracy.
• Perform basic business math such as compute discount, interest, percentage, and profit/loss.
• Communicate effectively both verbally and written.
• Possess excellent grammar and proofreading abilities.
• Read and comprehend e-newspapers, periodicals, journals, manuals, dictionaries, and thesaurus.
• Compensation: $78,300 - $97,900

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.