ASSISTANT FACILITIES MANAGER

Hope Haven Inc.; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Hope Haven Inc. is seeking an Assistant Facilities Manager to support the Facilities Manager in maintaining our facilities, grounds, vehicles, equipment, and assets across residential, office, and outreach locations in Charlotte, NC.

You will perform preventative maintenance, oversee light construction and repairs, manage work orders, coordinate maintenance trainees, and promote safe work practices while ensuring compliance and a welcoming environment for residents, staff, and visitors.

Qualifications

• High School Diploma or GED required; associates or trade cert preferred.
• 3+ years in facilities maintenance, operations, or related field preferred.
• Knowledge of building systems, safety practices, and preventative maintenance.

Responsibilities

• Assist in maintaining buildings, grounds, and assets.
• Perform preventative maintenance on HVAC, electrical, and plumbing systems.
• Oversee light construction, repairs, and facility improvements.
• Manage work orders, coordinate trainee development, and ensure safety.
• Promote safe work practices and maintain compliance.

Skills

Facilities maintenance

Building operations

Problem-solving

Time management

Communication

Education

High School Diploma or GED

Associate degree / trade cert

Tools

Power tools

Hand tools

Job description

Job SummaryThe Assistant Facilities Manager assists the Facilities Manager in maintaining Hope Haven facilities, grounds, vehicles, equipment, and physical assets. This position performs preventative maintenance, repairs, construction-related projects, vehicle maintenance, and facility improvement activities while supporting the development and oversight of maintenance program trainees. The Assistant Facilities Manager helps ensure that all facilities remain safe, functional, compliant, and welcoming for residents, staff, and visitors.Supervisory ResponsibilitiesProvides oversight, coaching, instruction, and work direction to maintenance program trainees. Supports trainee development, work assignment completion, safety practices, and skill-building activities.Essential FunctionsFacilities & Property MaintenanceAssist in maintaining Hope Haven buildings, grounds, and physical assets.Oversee upkeep of the appearance and condition of agency facilities.Perform light construction, repair, renovation, and facility improvement activities.Perform and oversee light painting, touch-up, cleaning, and related maintenance projects.Perform pest control activities as needed.Building Systems MaintenancePerform repairs and preventative maintenance on HVAC systems and equipment.Install, replace, and repair light fixtures, switches, electrical outlets, and related components.Replace, repair, and maintain plumbing fixtures and drain systems.Use hand tools, power tools, and maintenance equipment safely and effectively.Maintenance OperationsUtilize the agency work order system and complete assigned work orders in a timely manner.Report maintenance concerns, facility issues, and operational needs to the Facilities Manager.Maintain assigned areas in an inspection-ready condition.Assist with facility inspections and operational readiness activities.Communicate maintenance needs, repairs, and project updates to staff and leadership.Equipment, Vehicles & Asset ManagementPerform preventative maintenance on agency vehicles and equipment.Purchase maintenance supplies and materials as authorized by the Facilities Manager.Pick up donations and transport materials as needed.Assist in maintaining equipment, tools, and operational assets.Maintenance Training & Workforce DevelopmentCoordinate and oversee maintenance program trainees.Provide instruction, coaching, and support related to maintenance activities.Promote safe work practices and appropriate workplace behavior.Support resident workforce development and skill-building opportunities.Safety, Compliance & CommunicationAssist in emergency drills and facility preparedness activities.Maintain compliance with agency policies, procedures, and standards.Maintain confidentiality and professional boundaries.Communicate regularly with staff both verbally and electronically.Attend required meetings and trainings.Additional ResponsibilitiesSupport special maintenance projects and organizational initiatives.Assist with operational and facility-related activities as assigned.Perform other duties within the scope of the position as assigned by the Facilities Manager.Physical DemandsKeyboardingWalkingSittingStandingBendingTwistingDrivingFrequently lifting and moving up to 100 poundsExposure to chemicals and cleaning agentsUse of ladders and work at elevated heightsWork EnvironmentWork is performed in residential, office, maintenance, warehouse, and outdoor environments. Responsibilities involve exposure to varying weather conditions, maintenance equipment, power tools, cleaning chemicals, ladders, vehicles, construction materials, and repair activities. Regular interaction with residents, staff, vendors, contractors, and community partners is expected.DisclaimerThis job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.Job QualificationsMinimum QualificationsHigh School Diploma or GED required.Associate degree, trade certification, or vocational training in facilities maintenance, construction, electrical, plumbing, HVAC, building systems, or a related field preferred.Minimum three (3) years of experience in facilities maintenance, building operations, property management, construction, or a related field preferred.General knowledge of building maintenance, plumbing, electrical, HVAC, grounds maintenance, and repair practices.Ability to safely operate maintenance equipment, tools, and vehicles.Ability to read, understand, and follow work orders, safety procedures, and maintenance instructions.Strong organizational, problem-solving, and time-management skills.Ability to prioritize multiple assignments and respond to facility-related needs in a timely manner.Ability to communicate effectively with residents, staff, vendors, contractors, and community partners.Knowledge of workplace safety practices and building maintenance standards.Ability to perform physical labor and work indoors and outdoors in varying weather conditions.Valid North Carolina driver's license and ability to meet Hope Haven's insurability requirements.Pre-Employment RequirementsAll offers of employment are contingent upon successful completion of Hope Haven's pre-employment screening requirements, which may include background verification and other screening requirements applicable to the position and consistent with applicable law.This position requires operating a Hope Haven vehicle as part of regular job duties. Employees assigned driving responsibilities must maintain a valid driver's license and be insurable under Hope Haven's automobile insurance policy.This position may require occasional evening, weekend, or emergency response support as operational needs require.Equal Employment OpportunityHope Haven is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to legally protected status. Employment decisions are based on qualifications, merit, and business needs.Why Join Hope Haven?At Hope Haven, our work changes lives through recovery, treatment, housing, workforce development, and community support services. As the Assistant Facilities Manager, you will play an important role in maintaining the physical environment where recovery, growth, and community take place every day. This position offers the opportunity to make a direct impact on resident well-being, operational excellence, and organizational success while working within a mission-driven organization dedicated to helping individuals build healthy, independent lives.