Housing Specialist

Hope Haven; Charlotte (NC); Sur place; USD 39 000 - 42 000; Plein temps

Résumé du poste

Hope Haven in Charlotte, NC is seeking a dedicated housing specialist to support residents in obtaining and maintaining stable housing. You will perform comprehensive housing assessments, assist with searches and eligibility, and connect clients to local resources and TBRA programs.

Responsibilities include ongoing case management, advocacy, documentation in EHR systems, ensuring HIPAA compliance, and collaborating with community partners.

Qualifications

• Minimum of a high school diploma or GED with at least three years in a related field.
• Demonstrated emotional stability and maturity to engage with a diverse, underserved population.
• Excellent verbal and written communication skills.
• Familiarity with community housing resources.
• Valid North Carolina driver’s license and insurability.
• Willingness to provide direct support within the facility on a 24/7 basis as needed.
• Knowledge of confidentiality laws governing client information.

Responsabilités

• Conduct housing assessments and develop individualized housing stability plans.
• Assist residents with housing searches, applications, placement activities, and eligibility documentation.
• Research and connect residents to affordable housing options and TBRA resources.
• Provide ongoing case management, advocacy, and resource coordination.
• Identify barriers to housing stability and address resident needs.
• Empower residents and monitor progress toward housing goals.
• Support management of independent housing residents, including inspections and lease requirements.
• Maintain knowledge of TBRA and other housing programs.
• Document all resident interactions in EHR or designated systems.
• Ensure HIPAA compliance and confidentiality of resident information.
• Represent Hope Haven at housing coalitions and community events.
• Participate in staff meetings and professional development.
• Other duties as assigned.

Connaissances

Communication skills

Emotional stability

Knowledge of community resources

HIPAA compliance

Confidentiality laws

24/7 availability

Formation

High school diploma or GED

Outils

Driver's license

Description du poste

Job Details

Job Location: 3815 N. TRYON STREET - CHARLOTTE, NC 28206, Position Type: Full Time, Salary Range: $39,000.00 - $42,000.00 Salary, Job Category: Nonprofit - Social Services, JOB SUMMARY

Essential Duties and Responsibilities

• Conduct comprehensive housing assessments to identify barriers to obtaining and maintaining stable housing and develop individualized housing stability plans aligned with each resident’s goals and needs.
• Assist residents with housing searches, applications, placement activities, and securing documentation required for housing and program eligibility.
• Research and connect residents to affordable, income-based, recovery, and other housing opportunities while maintaining current knowledge of local housing resources, landlord networks, rental assistance programs, and community support services.
• Provide ongoing case management, advocacy, and resource coordination for current and former residents, including referrals to internal and external community resources.
• Identify and address barriers to housing stability, including income, transportation, legal challenges, healthcare access, and supportive service needs.
• Empower residents to strengthen problem-solving skills and build capacity for independent living, monitoring progress toward housing goals and providing follow-up support as needed.
• Support the management of independent housing residents, including unit inspections, maintenance coordination, rent and occupancy requirements, program compliance, and conflict resolution.
• Maintain working knowledge of Tenant-Based Rental Assistance (TBRA) and other housing assistance programs.
• Document all resident interactions and case management activities in EHR or other designated systems, ensuring records are accurate, timely, and complete.
• Ensure compliance with HIPAA, confidentiality requirements, resident rights, the Hope Haven Code of Conduct, and agency policies and procedures.
• Represent Hope Haven at housing coalitions, community meetings, and partner agency events, collaborating with internal teams and external partners to expand access to housing and supportive services.
• Participate in staff meetings, training, and professional development opportunities.
• Other duties as assigned within scope of position.

Qualifications

• Education & Experience: Minimum of a high school diploma or GED with at least three years of experience in a related field. Preference will be given to candidates with housing case management experience
• Emotional and Behavioral Competency: Demonstrated emotional stability and maturity to engage effectively with a diverse, underserved population.
• Communication Skills: Excellent verbal and written communication skills.
• Community Resource Knowledge: Familiarity with community resources relevant to housing
• Driver’s License & Insurance: Must possess a valid North Carolina driver’s license and be insurable under Hope Haven’s insurance policy.
• Willingness and ability to provide direct support and coverage within the facility on a 24/7 basis as operational needs require.
• Must know confidentiality laws so that client confidentiality is always maintained

Physical Requirements

• Keyboarding
• Walking/Sitting
• Lifting

Hope Haven Mission Statement

Hope Haven is a Therapeutic Community that provides a foundation of recovery for individuals and families impacted by substance use disorder so they can build healthy independent lives.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of Hope Haven’s pre-employment screening requirements, which may include background verification and other screening requirements applicable to the position and consistent with applicable law.

This position may require operating a Hope Haven vehicle or transporting activity materials on an occasional or as-needed basis. When assigned driving duties, the employee must maintain a valid driver’s license and be insurable under Hope Haven’s automobile insurance policy.

Disclaimer

This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.