Housing Specialist

Hope Haven Inc.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hope Haven Inc. is seeking a Housing Case Manager to support residents in achieving housing stability through comprehensive assessments, case management, and advocacy.

The role focuses on connecting residents to housing opportunities, financial assistance, and supportive services, while promoting recovery and independent living goals with a person-centered approach.

Qualifications

• High school diploma or GED with 3+ years in housing/case management.
• Ability to engage diverse populations with emotional stability.
• Excellent verbal and written communication skills.
• Familiarity with community housing resources and TBRA programs.
• Valid North Carolina driver’s license and insurability.
• Willingness to provide direct support and coverage as needed.

Responsibilities

• Conduct comprehensive housing assessments and develop individualized housing stability plans.
• Assist residents with housing searches, applications, placement activities, and documentation.
• Research and connect residents to affordable, income-based, recovery, and other housing opportunities.
• Provide ongoing case management, advocacy, and referrals to community resources.
• Identify and address barriers to housing stability (income, transportation, legal, healthcare).
• Coordinate unit inspections, maintenance, rent, occupancy compliance, and program adherence.
• Document all resident interactions in the EHR or designated systems while maintaining confidentiality.

Job description

JOB SUMMARYThe Housing Case Manager provides housing-focused case management services to current and former Hope Haven residents. This position assists individuals in identifying and overcoming barriers to stable housing by connecting them to community resources, housing opportunities, financial assistance programs, and supportive services. Through a strength-based and person-centered approach, the Housing Case Manager supports residents in developing housing stability plans, increasing self-sufficiency, and achieving their independent living goals while promoting Hope Haven's mission of recovery and long-term stability.ESSENTIAL DUTIES AND RESPONSIBILITIES:Conduct comprehensive housing assessments to identify barriers to obtaining and maintaining stable housing and develop individualized housing stability plans aligned with each resident’s goals and needs.Assist residents with housing searches, applications, placement activities, and securing documentation required for housing and program eligibility.Research and connect residents to affordable, income-based, recovery, and other housing opportunities while maintaining current knowledge of local housing resources, landlord networks, rental assistance programs, and community support services.Provide ongoing case management, advocacy, and resource coordination for current and former residents, including referrals to internal and external community resources.Identify and address barriers to housing stability, including income, transportation, legal challenges, healthcare access, and supportive service needs.Empower residents to strengthen problem-solving skills and build capacity for independent living, monitoring progress toward housing goals and providing follow-up support as needed.Support the management of independent housing residents, including unit inspections, maintenance coordination, rent and occupancy requirements, program compliance, and conflict resolution.Maintain working knowledge of Tenant-Based Rental Assistance (TBRA) and other housing assistance programs.Document all resident interactions and case management activities in EHR or other designated systems, ensuring records are accurate, timely, and complete.Ensure compliance with HIPAA, confidentiality requirements, resident rights, the Hope Haven Code of Conduct, and agency policies and procedures.Represent Hope Haven at housing coalitions, community meetings, and partner agency events, collaborating with internal teams and external partners to expand access to housing and supportive services.Participate in staff meetings, training, and professional development opportunities.Other duties as assigned within scope of position.POSITION QUALIFICATIONSEducation & Experience: Minimum of a high school diploma or GED with at least three years of experience in a related field. Preference will be given to candidates with housing case management experienceEmotional and Behavioral Competency: Demonstrated emotional stability and maturity to engage effectively with a diverse, underserved population.Communication Skills: Excellent verbal and written communication skills.Community Resource Knowledge: Familiarity with community resources relevant to housingDriver’s License & Insurance: Must possess a valid North Carolina driver’s license and be insurable under Hope Haven’s insurance policy.Willingness and ability to provide direct support and coverage within the facility on a 24/7 basis as operational needs require.Must know confidentiality laws so that client confidentiality is always maintainedPHYSICAL REQUIREMENTS:KeyboardingWalking/SittingLiftingHope Haven Mission Statement: Hope Haven is a Therapeutic Community that provides a foundation of recovery for individuals and families impacted by substance use disorder so they can build healthy independent lives.Pre-Employment RequirementsAll offers of employment are contingent upon successful completion of Hope Haven’s pre-employment screening requirements, which may include background verification and other screening requirements applicable to the position and consistent with applicable law.This position may require operating a Hope Haven vehicle or transporting activity materials on an occasional or as-needed basis. When assigned driving duties, the employee must maintain a valid driver’s license and be insurable under Hope Haven’s automobile insurance policy.DisclaimerThis job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.