Assistant F&B Manager - Starbucks

Omni Richmond Hotel; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to oversee the Starbucks outlet. This role involves managing operations, ensuring guest satisfaction, and leading a team with a focus on exceptional service. The ideal candidate will thrive in a fast-paced environment and possess strong leadership and communication skills. This position offers a dynamic work atmosphere where your contributions will directly impact guest experiences and team success. If you are passionate about hospitality and enjoy a vibrant work culture, this opportunity could be your perfect fit.

Qualifications

• Starbucks supervisory experience and relevant leadership skills.
• ServSafe Food Manager Certification required.

Responsibilities

• Assist in managing the Food & Beverage Department and monitor staff performance.
• Handle guest comments and ensure satisfaction.
• Utilize Starbucks training systems for quality consistency.

Skills

Leadership Skills

Communication Skills

Multitasking

Customer Service

Education

Associates or Bachelors degree in Hospitality

Tools

Synergy

Job description

Overview

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife, and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

Responsible for the assigned shift, assisting in the overall management of the Starbucks outlet.

Responsibilities

• Assist in the overall management of the Food & Beverage Department as outlined by the Director of Food & Beverage and the Food & Beverage Outlets Manager.
• Remain present during operational “golden hours,” monitor product pars, and assist staff when necessary.
• Hold daily stand-up meetings. Monitor team members' overall performance and utilization of skills learned during the Power of Engagement Modules.
• Handle guest comments and complaints to ensure guest satisfaction.
• Communicate with guests professionally via phone or email.
• Ensure all prepared dishes meet Virginia Health Department standards and Omni Richmond Hotel standards for safety, presentation, and quality.
• Assist the Food and Beverage Outlets Manager in scheduling, forecasting, budgeting, and managerial coverage related to the Starbucks outlet.
• Participate in interviewing new employees as needed.
• Prepare maintenance requests using Synergy and follow-up.
• Monitor food, coffee, tea, and merchandise waste.
• Meet quarterly with Starbucks Corp. District Manager.
• Utilize Starbucks Corp. training and coaching systems to ensure consistency of food and beverage quality and service.

Qualifications

• This position requires a 50-hour work week.
• Associates or Bachelors degree in a hospitality field preferred, or equivalent experience.
• Starbucks supervisory experience and relevant leadership skills.
• Ability to manage and meet deadlines.
• Flexibility to work weekends and holidays.
• Ability to work in a fast-paced environment and multitask.
• Proven effective leader with the ability to delegate.
• Ability to train, develop, and lead a team to success.
• Excellent written and verbal communication skills, along with organizational skills.
• ServSafe Food Manager Certification required.

Source: Hospitality Online