Assistant F&B Manager Starbucks

Omni Hotels & Resorts; Richmond, San Jose (VA, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to manage their Starbucks outlet. This role offers the chance to work in a dynamic environment, focusing on exceptional service and team leadership. You will oversee daily operations, ensure compliance with health standards, and enhance guest satisfaction through effective communication and management. If you thrive in fast-paced settings and have a passion for hospitality, this opportunity could be your perfect match. Join a team that values respect, gratitude, and empowerment, contributing to an unforgettable guest experience.

Qualifications

• Starbucks supervisory experience and relevant leadership skills.
• ServSafe Food Manager Certification required.

Responsibilities

• Assist in overall management of the Food & Beverage Department.
• Handle guest comments and complaints to ensure satisfaction.
• Monitor team members' performance and provide training.

Skills

Leadership Skills

Customer Service

Multitasking

Communication Skills

Education

Associates or Bachelor's degree in Hospitality

Tools

Synergy

Job description

Overview

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife, and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, just blocks from the Virginia State Capitol. Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

Responsible for the assigned shift, assisting in the overall management of the Starbucks outlet.

Responsibilities

• Assist in the overall management of the Food & Beverage Department as outlined by the Director of Food & Beverage and the Food & Beverage Outlets Manager.
• Remain present during operational “golden hours,” assist with monitoring product pars, and support staff when necessary.
• Hold daily stand-up meetings. Monitor team members' performance and utilization of skills learned during the Power of Engagement Modules.
• Handle guest comments and complaints to ensure guest satisfaction.
• Communicate professionally with guests via phone or email.
• Ensure all prepared dishes meet Virginia Health Department standards and Omni Richmond Hotel standards for safety, presentation, and quality.
• Assist the Food and Beverage Outlets Manager in scheduling, forecasting, budgeting, and managerial coverage related to the Starbucks outlet.
• Participate in interviewing new employees as needed.
• Prepare maintenance requests using Synergy and follow up accordingly.
• Monitor waste of food, coffee, tea, and merchandise.
• Meet quarterly with Starbucks Corp. District Manager.
• Utilize Starbucks Corp. training and coaching systems to ensure consistency in food and beverage quality and service.

Qualifications

• This position requires a 50-hour work week.
• Associates or Bachelor's degree in a hospitality field preferred, or equivalent experience.
• Starbucks supervisory experience and relevant leadership skills.
• Ability to manage and meet deadlines.
• Flexibility to work weekends and holidays.
• Ability to work in a fast-paced environment and multitask.
• Proven leadership skills with the ability to delegate effectively.
• Ability to train, develop, and lead a team to success.
• Excellent written and verbal communication skills, as well as organizational skills.
• ServSafe Food Manager Certification required.