Assistant F&B Manager

Omni Richmond Hotel; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Assistant Food & Beverage Manager to join their dynamic team. In this exciting role, you will assist in the overall management of the hotel's restaurant outlets, ensuring exceptional service and guest satisfaction. You will lead a team, handle guest feedback, and maintain high quality and safety standards for food and beverages. This position offers the opportunity to thrive in a fast-paced environment while developing your leadership skills. If you have a passion for service and a desire to grow in your career, this could be the perfect opportunity for you.

Qualifications

• Must possess excellent written and verbal communication skills.
• ServSafe Food Manager Certification required or to be acquired within 30 days.

Responsibilities

• Assist in managing the Food & Beverage Department and ensure guest satisfaction.
• Handle guest comments and complaints professionally via phone or email.
• Monitor food and liquor requisitions and ensure quality standards.

Skills

Leadership

Customer Service

Communication Skills

Multitasking

Deadline Management

Team Development

Education

Associates or Bachelor's degree in Hospitality

Tools

Synergy

Job description

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

As an Assistant Food & Beverage Manager, you will be responsible for assisting the Food & Beverage Manager in overall management of the hotel restaurant outlets.

Responsibilities

• Assist in overall management of the Food & Beverage Department as outlined by the Director of Food & Beverage, and the Food & Beverage Outlets Manager.
• Remain present during operational “golden hours,” assist with monitoring product pars, assisting staff when necessary.
• Hold daily Stand-Up meetings. Monitor team members' overall performance and utilization of skills learned during the Power of Engagement Modules.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests professionally via phone or email.
• Ensure all prepared dishes meet Virginia Health Department standards and Omni Richmond Hotels standards for safety, presentation and quality.
• Assist Food and Beverage Outlets Manager in scheduling, forecasting, budgeting and managerial coverage.
• Participate in interviewing new employees as needed.
• Prepare maintenance requests using Synergy and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, and bottles totally empty daily.

Qualifications

• This position requires a 50-hour work week.
• Associates or Bachelor's degree in a hospitality field preferred, or equivalent experience.
• Must have the ability to manage and meet deadlines.
• Must be able to work a flexible schedule including weekends and holidays.
• Individual must be able to work in a fast-paced environment and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• ServSafe Food Manager Certification and Tips Certifications, or ability to acquire in the first 30 days of employment.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Experience in directing the work of others.
• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.
• Ability to use discretion in providing direction to others.