Assistant Executive Housekeeper: Lead Rooms & Public Areas

TownePlace Suites Leesburg; Leesburg (FL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities

Volunteer time paid

Lifestyle discounts

Job summary

Naples Hotel Group seeks an Assistant Executive Housekeeper to lead the Housekeeping Team and ensure pristine guest rooms, public areas, laundry, and storerooms. You will optimize guest experiences by living our hospitality values and supervising daily operations.

You will conduct inspections, delegate tasks, train staff, and collaborate with front desk and other departments to resolve service requests while maintaining safety and efficiency.

Qualifications

• Minimum of 2 years of housekeeping experience, preferably in a hotel or resort.
• Previous supervisory or lead experience is highly preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency, including email, word processing software, and property management or housekeeping systems (e.g., Quore, HotSOS).
• Excellent organizational and time management skills with a strong attention to detail.
• Ability to train and guide team members in cleaning standards and safety procedures.
• Must be able to work a flexible schedule, including weekends and holidays, based on hotel needs.
• Bilingual (English/Spanish) is a plus, but not required.

Responsibilities

• Conduct daily property walks to inspect the condition and cleanliness of guest rooms, hallways, and public areas.
• Clean Rooms when business demands need it
• Break out daily room assignments and distribute task lists to housekeeping team members.
• Respond to special requests from the front desk (e.g., early check-ins, late check-outs, extra towels) and assign tasks accordingly.
• Inspect cleaned rooms for quality assurance and adherence to brand standards.
• Accurately report the status of guest rooms to the front desk team.
• Maintain and oversee daily, weekly, and monthly inspection programs to ensure cleanliness and brand compliance.
• Prepare and submit the Daily Suite Report, identifying and explaining discrepancies between suites rented and cleaned.
• Assist the Executive Housekeeper with inventory of linens, amenities, and cleaning supplies.
• Train and onboard new housekeeping associates in cleanliness standards, procedures, and safety practices.
• Supervise housekeeping staff throughout the shift to ensure carts are stocked, tasks are completed, and standards are upheld.
• Ensure team members maintain a professional appearance, including proper uniform and visible name tags.
• Greet all guests encountered during the shift with a friendly and professional demeanor.
• Follow all hotel procedures for lost and found items.
• Collaborate with other departments to fulfill service requests and resolve guest issues.
• Follow all company policies and safety procedures; promptly report accidents, injuries, or unsafe conditions to management; and complete assigned safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Skills

Verbal communication

Written communication

Computer proficiency

Organizational skills

Training & coaching

Flexible schedule

Bilingual English/Spanish

Tools

Quore

HotSOS

Job description

Naples Hotel Group seeks an Assistant Executive Housekeeper to lead the Housekeeping Team and ensure pristine guest rooms, public areas, laundry, and storerooms. You will optimize guest experiences by living our hospitality values and supervising daily operations.

You will conduct inspections, delegate tasks, train staff, and collaborate with front desk and other departments to resolve service requests while maintaining safety and efficiency.