Assistant Executive Housekeeper - Crowne Plaza

Crowne Plaza Hotel; Asheville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Crowne Plaza Asheville is seeking an experienced Assistant Executive Housekeeper to support our housekeeping leadership in maintaining exceptional cleanliness and guest satisfaction across guest rooms, public areas, and laundry operations.

You will supervise staff, monitor daily tasks, coordinate onboarding and training, and foster a collaborative environment with strong communication between team members and management.

Qualifications

• Experience in hotel or resort housekeeping.
• Previous leadership or supervisory experience preferred.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and commitment to quality.

Responsibilities

• Assist the Executive Housekeeper in overseeing daily housekeeping operations (guest rooms, public areas, laundry).
• Supervise and support housekeeping staff, reporting discrepancies to management.
• Ensure rooms and spaces meet cleanliness and presentation standards; respond to guest needs.
• Lead onboarding and ongoing training, delivering development plans for staff.
• Foster a positive, collaborative work environment with strong team communication.
• Assist in scheduling and coordinating day-to-day housekeeping activities.

Skills

Bilingual Spanish/English

Job description

We are seeking a dedicated and experienced Assistant Executive Housekeeper to join our housekeeping leadership team. In this role, you will work closely with the Executive Housekeeper to ensure our resort maintains the highest standards of cleanliness, guest satisfaction, and team performance across all guest rooms, public areas, and laundry operations.Key ResponsibilitiesAssist the Executive Housekeeper in overseeing the daily operations of the housekeeping department, including guest rooms, laundry, and public areasSupervise, support, and monitor housekeeping staff in their daily tasks, reporting any discrepancies to housekeeping managementEnsure all guest rooms and public spaces consistently meet and exceed the resort's cleanliness and presentation standardsChampion guest satisfaction by upholding product quality standards and responding promptly to guest needsLead onboarding and ongoing training efforts, ensuring all staff complete development plans and are equipped to deliver exceptional serviceFoster a positive, collaborative work environment that supports strong communication between staff and managementAssist in scheduling, organizing, and coordinating day-to-day housekeeping operationsQualificationsPrevious experience in hotel or resort housekeeping requiredPrior leadership or supervisory experience preferredStrong organizational skills with the ability to manage daily operations effectivelyBilingual in Spanish and English (spoken and written) preferredExcellent communication and interpersonal skillsHigh attention to detail and a commitment to quality