Assistant Executive Housekeeper

mcrhotels.com; Des Plaines (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Executive Housekeeper to enhance guest satisfaction and maintain high standards of cleanliness. This role involves managing housekeeping functions, supervising staff, and ensuring compliance with policies. The ideal candidate will have strong leadership and communication skills, with a focus on continuous improvement and guest service excellence. Join a dynamic team that values detail-oriented individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Qualifications

• 3+ years of housekeeping supervisory experience in a full-service hotel.
• Strong communication skills, both oral and written.

Responsibilities

• Ensure compliance with housekeeping policies and standards.
• Supervise inspection programs for guestrooms and public spaces.
• Train new attendants and provide ongoing training.

Skills

Hauskeeping Management

Communication Skills

Organizational Skills

Leadership Skills

Time Management

Attention to Detail

Education

High School Diploma

Hotel or College Training

Tools

Microsoft Office

Customer Management Platforms

Job description

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The Assistant Executive Housekeeper at Hyatt Regency O'Hare Chicago will be responsible for assisting in managing the Housekeeping functions and staff daily to ensure guest rooms, public spaces, and team member areas are clean and well maintained. This role involves inspecting areas, following up with improvement plans, and directing the team to execute housekeeping operations effectively. The goal is to continually improve guest and team satisfaction and maximize department financial performance. The ideal candidate should be detail-oriented, meticulous, and capable of engaging with team members and guests.

Responsibilities

• Ensure compliance with all housekeeping policies, standards, and procedures.
• Understand the impact of department operations on overall property performance.
• Review staffing levels to meet operational and financial objectives.
• Prepare work assignments based on room status and check-out lists.
• Inventory supplies to ensure adequate stock.
• Supervise inspection programs for guestrooms and public spaces.
• Ensure team members have proper supplies, equipment, and uniforms.
• Communicate areas needing attention and follow up on completion.
• Participate in departmental meetings and communicate goals clearly.
• Train new attendants and provide ongoing training.
• Maintain open, collaborative relationships with team members.
• Schedule staff according to demand and track attendance.
• Administer policies fairly, complete disciplinary procedures as needed.
• Observe team behaviors and provide feedback.
• Recognize team members' efforts.
• Participate in hiring qualified staff.
• Empower team members to deliver excellent service.
• Focus on guest satisfaction and continuous improvement.
• Handle guest problems and complaints effectively.

Requirements

• High school diploma or equivalent; hotel or college training preferred.
• At least 3 years of housekeeping supervisory experience in a full-service hotel.
• Understanding of operational controls, budgeting, forecasting, and scheduling.
• Strong communication skills, both oral and written.
• Experience in a labor-organized environment preferred.
• Organizational skills and attention to detail.
• Proficiency in Microsoft Office and customer management platforms.
• Excellent time management skills.
• Ability to multitask in a fast-paced environment.
• Strong leadership and communication skills.
• Self-motivated with a positive attitude and hands-on approach.
• Flexible schedule including days, nights, holidays, and weekends as needed.