Assistant E-911 Operations Lead

City of East Point; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Holidays

Vacation Leave

Sick Leave

457b Supplemental Retirement (Deferred

Long and Short-Term Disability

Life Insurance

Pension Plan

Medical

Job summary

City of East Point in Georgia seeks an experienced Assistant E-911 Manager to oversee emergency communications operations, supervise telecommunicators, and ensure regulatory compliance across federal, state, and local standards.

You will support staffing, training, technology systems, and budget planning while serving as second in command to the Communications Manager and assuming operational control in their absence.

Qualifications

• Bachelor’s degree in emergency management or related field; Masters preferred.
• Minimum six (6) years of progressively responsible experience in emergency communications or public safety.
• Minimum two (2) years of supervisory experience in E‑911 communications center.

Responsibilities

• Directs supervisors and telecommunicators across all shifts.
• Assist in hiring, discipline, performance evaluations, and employee development.
• Oversees scheduling, staffing levels, and overtime management.
• Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
• Develop, implement, and update policies, procedures, and standard operating guidelines.
• Monitor and evaluate operational performance, including call handling and response metrics.
• Oversee training programs, certifications, and quality assurance processes.
• Assist in budget preparation, resource allocation, and equipment planning.
• Coordinate with police, fire, EMS, and other public safety partners.
• Manage major incident communications and provide command level support during emergencies.
• Assists with technology systems including CAD, radio systems, and E‑911 infrastructure.
• Prepare reports, statistics, and presentations for leadership.
• Perform other related duties as assigned.

Skills

Emergency management

Supervisory ability

Decision making under stress

Microsoft Office

Salesforce

Education

Bachelor’s degree in emergency management or related field

Master’s degree preferred

Tools

Microsoft Office

Salesforce

Job description

City of East Point in Georgia seeks an experienced Assistant E-911 Manager to oversee emergency communications operations, supervise telecommunicators, and ensure regulatory compliance across federal, state, and local standards.

You will support staffing, training, technology systems, and budget planning while serving as second in command to the Communications Manager and assuming operational control in their absence.