Assistant E-911 Operations Leader

City-of-East-Point,-Ga; East Point (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of East Point is seeking an Assistant E-911 Manager to oversee the emergency communications center, supervise staff, ensure regulatory compliance, and drive operational efficiency. The role serves as second in command to the Communications Manager, directing supervisors, coordinating scheduling, training, budgeting, and collaboration with police, fire, EMS.

Candidates should have a Bachelor’s in emergency management or related field with 6+ years in emergency communications and 2+ years

Qualifications

• Bachelor’s degree in emergency management or related field required.
• Masters degree preferred for advancement.
• Minimum six(6) years in emergency communications or public safety.
• Minimum two(2) years supervisory experience in E-911 communications center.
• Equivalent combination of education and progressive experience for twelve(12) years.

Responsibilities

• Directs supervisors and telecommunicators across all shifts.
• Assist in hiring, discipline, performance evaluations, and employee development.
• Oversees scheduling, staffing levels, and overtime management.
• Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
• Develop, implement, and update policies, procedures, and standard operating guidelines.
• Monitor and evaluate operational performance, including call handling and response metrics.
• Oversee training programs, certifications, and quality assurance processes.
• Assist in budget preparation, resource allocation, and equipment planning.
• Coordinate with police, fire, EMS, and other public safety partners.
• Manage major incident communications and provide command level support during emergencies.
• Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
• Prepare reports, statistics, and presentations for leadership.
• Perform other related duties as assigned.

Skills

E-911 operations

Supervisory skills

Emergency dispatch

Staff development

Regulatory knowledge

Education

Bachelor’s degree in emergency management or related field

Master’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

City of East Point is seeking an Assistant E-911 Manager to oversee the emergency communications center, supervise staff, ensure regulatory compliance, and drive operational efficiency. The role serves as second in command to the Communications Manager, directing supervisors, coordinating scheduling, training, budgeting, and collaboration with police, fire, EMS.

Candidates should have a Bachelor’s in emergency management or related field with 6+ years in emergency communications and 2+ years