Assistant Dispatcher - J. Allen Toyota

J. Allen Automotive; Gulfport (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k)

PTO

Training & development

Job summary

J. Allen Automotive in Gulfport, MS is seeking an Assistant Dispatcher to help keep the service bay running smoothly. You’ll route repair orders to technicians, update service advisors in real time, and monitor daily shop flow to maximize efficiency and uptime.

Ideal candidates bring automotive shop experience, strong communication skills, the ability to multitask under pressure, and a valid driver’s license. This is a full-time role with Saturday rotation.

Qualifications

• Prior experience in an automotive shop environment or similar role.
• Basic to intermediate understanding of automotive repair and shop flow.
• Clear, proactive communication and strong problem-solving skills under pressure.
• Ability to multitask and organize repair orders effectively.
• Valid driver’s license with a clean driving record.

Responsibilities

• Distribute repair orders to technicians based on skill level and shop capacity.
• Provide real-time updates to Service Advisors about vehicle progress and delays.
• Monitor open jobs, track carryovers, and maintain stall turnover throughout the day.
• Ensure work moves safely through the shop and meets dealership standards.

Skills

Communication under pressure

Multitasking

Organizational skills

Problem-solving

Driver’s license

Job description

Assistant Dispatcher – Automotive Service

Schedule:

Full-Time, including a Saturday rotation

About the Role

We are looking for a high-energy Assistant Dispatcher to join our service team. In this role, you will help serve as the air traffic controller for our service bay—routing jobs efficiently, keeping service advisors in the loop, and keeping daily operations moving smoothly. If you know shop operations and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Workload Dispatch: Distribute repair orders to technicians based on skill level and shop capacity to support maximum billable hours and steady workflow.

• Advisor Communication: Partner closely with Service Advisors, providing accurate, real-time updates on vehicle progress, delays, and completion times.

• Shop Flow Management: Monitor open jobs, track carryovers, and assist in maintaining strong stall turnover throughout the day.

• Quality & Safety Assurance: Ensure work moves safely through the shop and meets dealership standards.

Qualifications

• Prior experience in an automotive shop environment (as a tech, advisor, or service assistant).

• Basic to intermediate understanding of automotive repair and shop flow.

• Clear, proactive communication and strong problem-solving skills under pressure.

• Ability to multitask and organize repair orders effectively.

• Valid driver’s license with a clean driving record.

Benefits

• Medical, Dental & Vision Insurance

• 401(k)

• Supplemental Insurance

• Paid Time Off (PTO)

• Ongoing training and career development