Assistant Director, Ticket Operations (Athletics)

Phase2 Technology; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Tuition reduction for employees

Job summary

Phase2 Technology is looking for an Assistant Director, Ticket Operations to oversee ticket operations for assigned sports at the Arizona Ticket Office. This role is crucial for successful event execution on game days.

Candidates should have a Bachelor’s degree, three years of relevant experience, and extensive knowledge of the Paciolan Ticketing System. Benefits include health, dental, and retirement plans, along with a supportive work environment.

Qualifications

• Three years of relevant work experience, or equivalent combination of education and work experience.
• Direct experience within Division 1 collegiate athletic ticket operations preferred.

Responsibilities

• Coordinate ticket operations for assigned sports.
• Assist with managing daily operations of the ticket office.
• Collaborate with multiple departments on ticket sales plans.
• Build relationships with coaches and campus partners.

Skills

Paciolan Ticketing System

NCAA rules and regulations

Problem-solving

Effective communication

Customer service

Organizational skills

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Microsoft Office Suite

Job description

Assistant Director, Ticket Operations (Athletics)

Posting Number: req26080

Location: Tucson Campus, 1 National Championship Drive, Tucson, AZ 85721 USA

Overview

The Athletics Department is dedicated to excellence in collegiate sports. The Assistant Director of Ticket Operations is pivotal to the daily success of the Arizona Ticket Office, overseeing ticket operations for assigned sports and leading the box office on event days.

Duties & Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Assist with managing daily operations of the ticket office, overseeing ticket sales strategies to maximize revenue for athletics events, including season tickets, single‑game tickets, and special promotions.
• Collaborate with multiple departments (Development, Ticket Sales, Marketing) on ticket sales plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, prioritizing excellent customer service.
• Assist ticketing staff by providing updated sales materials and training when necessary.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring, training, and supervising student workers in‑office and at events.
• Ensure student workers have support to answer questions and provide excellent customer service over the phone and in person.
• Maintain budget accountability and perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Extensive knowledge of the Paciolan Ticketing System.
• Knowledge of NCAA rules and regulations.
• Problem‑solving and decision‑making skills.
• Effective communication with individuals at all organizational levels and a professional attitude.
• Relationship building with coaches, staff, and partners, with a focus on customer service.
• Self‑motivated, detail‑oriented, and dedicated to initiating, leading, and supporting value‑added projects.
• Organizational skills, planning, prioritization, and managing multiple high‑priority projects simultaneously.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience.
• Three years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree.
• Direct experience within Division 1 collegiate athletic ticket operations.
• Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing System or comparable ticketing system.
• Experience with interpersonal, communication, and time‑management skills.
• Experience with Microsoft Office Suite.

Benefits

Benefits include health, dental, vision insurance, life insurance, disability programs, paid vacation, sick leave, holidays, tuition reduction for employees and qualified family members, retirement plans, access to U of A recreation and cultural activities, and more.

Notes

Work schedule includes nights and weekends. Travel may be required. This position is not eligible for visa sponsorship.