Ticket Office Assistant

Phase2 Technology; Austin (TX); On-site; USD 17,047 - 24,280; Part time

Job summary

Phase2 Technology in Austin is seeking a Ticket Office Assistant to provide excellent customer service while handling ticket sales and resolving customer inquiries for Texas Athletics events.

The ideal candidate will have a high school diploma and strong computer skills, available for varied hours including evenings and weekends. Experience in ticketing operations and knowledge of the Paciolan system is a plus. This role supports the exciting environment of Texas Athletics.

Qualifications

• Must be available for varied hours, including evenings and weekends.
• Demonstrate ability to take and accurately follow instructions.
• Must be able to maintain a friendly, service attitude at all times.

Responsibilities

• Assist with building customer relations with fans of Texas Athletics.
• Assist customers on gameday with ticket resolution.
• Perform other duties as assigned.

Skills

Customer service

Computer skills

Instruction following

Education

High school diploma or GED

Tools

Paciolan ticketing system

Job description

Ticket Office Assistant

Texas Athletics Ticket Office is looking for individuals to provide quality service experience while assisting customers with ticket sales and mobile resolution.

General Notes

Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student‑athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity in academics, in athletics, and in life.

Purpose

Provide excellent customer service while handling ticket sales and resolving issues related to ticketing for Texas Athletics events.

Responsibilities

• Assist with building and strengthening customer relations with fans of Texas Athletics.
• Assist customers on gameday with ticket resolution and perform gameday ticket office duties as needed.
• Assist with programming, charging, and placing ticketing pedestal and handheld scanner placement for athletics events.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED.
• Must be available for varied hours, including evenings and weekends.
• Must have computer skills and experience.
• Demonstrate ability to take and accurately follow instructions.
• Must be able to maintain a friendly, service attitude at all times.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Previous work experience in ticketing operations.
• Knowledge of Paciolan ticketing system a plus.

Salary Range

$15/hour+ depending on qualifications and experience.

Working Conditions

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.

Work Shift

• Work opportunities occur at all times of the day and on weekends.

Required Materials

• Resume/CV.
• Three work references with their contact information.

Background Checks

A criminal history background check will be required for finalists under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access, unless the disclosure is in response to a formal complaint, an investigation, or is consistent with a legal duty to furnish information.