Ticket Office Assistant

The University of Texas at Austin; Austin (TX); On-site; USD 17,047 - 24,280; Part time

Job summary

The University of Texas at Austin is seeking a Ticket Office Assistant for its Intercollegiate Athletics department. This part-time position involves assisting with customer ticket sales and ensuring a high-quality service experience.

The role requires a friendly attitude, computer skills, and flexibility to work evenings and weekends. Responsibilities include customer relations, ticket resolution, and other assigned duties. The position offers a salary starting at $15/hour based on qualifications.

Qualifications

• Must be available for varied hours, evenings, and weekends.
• Demonstrate ability to take and accurately follow instructions.
• Must maintain a friendly service attitude at all times.

Responsibilities

• Assist with building customer relations with fans.
• Help customers with ticket resolution on gameday.
• Perform other duties as assigned.

Skills

Customer service

Computer skills

Ability to follow instructions

Friendly attitude

Education

High school diploma or GED

Tools

Paciolan ticketing system

Job description

Overview

Job Posting Title: Ticket Office Assistant

Hiring Department: Intercollegiate Athletics

Position Open To: All Applicants

Weekly Scheduled Hours: 19

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until Dec 31, 2026

Location: UT MAIN CAMPUS

Job Details

General Notes: Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity—in academics, in athletics and in life.

Purpose: Texas Athletics Ticket Office is looking for individuals to provide quality service experience while assisting customers with ticket sales and mobile resolution.

Responsibilities

• Assist with building and strengthening customer relations with fans of Texas Athletics
• Assist with customers on gameday with ticket resolution and gameday ticket office duties as needed.
• Assist with programming, charging, and placing ticketing pedestal and handheld scanner placement for athletics events.
• Perform other duties as assigned
• Consistently exemplify the core values and quality standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. As an employee of the university, if you witness or receive information about sexual harassment, sexual assault, dating violence or stalking that involves a current student or employee, you have a duty to promptly report the incident to the University’s Title IX Coordinator or a Deputy Title IX Coordinator. Reports may be made by phone, email or online. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

Required Qualifications

• High school diploma or GED
• Must be available for varied hours including but not limited to – evenings, and weekends
• Must have computer skills and experience
• Demonstrate ability to take and accurately follow instructions
• Must be able to maintain a friendly, service attitude at all times.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Previous work experience in ticketing operations
• Knowledge of Paciolan ticketing system a plus

Salary

• $15/hour+ depending on qualifications and experience

Working Conditions

• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs

Work Shift

• Work opportunities occur at all times of the day and on weekends.

Required Materials

• Resume/CV
• 3 work references with their contact information

Compliance and Employment Information

• Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
• Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
• Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.
• Equal Opportunity Employer: The University of Texas at Austin is an equal opportunity/affirmative action employer and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• Pay Transparency: The University will not discharge or discriminate against employees or applicants for discussing pay. Specific restrictions apply to those with access to compensation information as required by policy.
• Employment Eligibility Verification (I-9): If hired, you will be required to complete the federal I-9 form and present documents proving identity and work authorization no later than the third day of employment.
• E-Verify: The University uses E-Verify to check work authorization for all new hires. For more information, see the listed E-Verify resources.