Assistant Director Ticket Operations, Athletics

University of Cincinnati; Cincinnati (OH); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Tuition remission

Retirement plans

Paid holidays

Parental leave

Job summary

The University of Cincinnati, Department of Athletics, seeks an Assistant Director of Ticket Operations to oversee all ticketing for athletics events and ensure compliance with policies and regulations. The successful candidate will report to the Assistant AD of Ticket Operations and help supervise ticket operations across all sports.

Requirements include a Bachelor’s Degree and two years of ticket operations experience.

Qualifications

• Two years of experience in ticket operations.
• Experience supervising staff and coordinating game-day assignments desirable.
• Knowledge of NCAA policies and university procedures preferred.

Responsibilities

• Oversee ticket operations for athletics events and supervise staff.
• Ensure adequate staffing and training for gameday workers and assign roles.
• Develop policies and procedures for ticket office and events; manage seating and pricing.
• Maintain system for cash control and daily reconciliation of receipts.
• Disseminate event information to campus and public via box office channels.

Skills

Ticket operations

Staff training

Cash handling

Customer service

Communication

Education

Bachelor's Degree

Tools

Ticketmaster Archtics

Host TM1

Account Manager

Job description

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

About The Department

The University of Cincinnati Department of Athletics competes at the highest level of intercollegiate athletics with the vision to reach Next Level Success for all 18 varsity teams and more than 450 student-athletes. The Bearcats have a proud athletics history, winning eight national championships and 118 conference titles. The Cincinnati men's basketball team is among the 15 winningest programs all-time, while the football team became the first non-Power Five program to compete in the College Football Playoff in 2021. Olympic gold medalist volleyball player Jordan Thompson, NBA Hall of Famer Oscar Robertson and Major League Baseball legend Sandy Koufax are among the several luminaries who have competed as Bearcats. In 2023, the Bearcats entered a new era as a Power Four School when they officially joined the Big 12 Conference, positioning Cincinnati among the nation's premier athletics programs. Off the field, UC student-athletes continue to find success, as well, collectively posting a school-record 3.54 GPA in the Fall of 2025. Under the leadership of Director of Athletics John Cunningham, and supported by more than 150 full-time staff members, UC Athletics' mission is to connect our community, enhance our university and impact the lives of student-athletes as they prepare to change the world on and off the field. For more information visit gobearcats.com.

Job Overview

The University of Cincinnati, Department of Athletics is seeking applicants for an Assistant Director of Ticket Operations (Assistant Manager Athletic Tickets). The successful candidate will report to the Assistant AD of Ticket Operations and will be expected to assist in supervising the ticket operations for all athletics events at the University while following all departmental, university, conference, and NCAA policies and regulations.

Essential Functions

• Serve as ticket operations oversight for the UC Baseball program. Assist other ticket office employees with the ticket operations for their assigned sports.
• Ensure adequate staffing and training of student gameday workers and assign box-office and game day roles for ticketed athletic events.
• Assist in the development of policies and procedures for the ticket office and game operations, assigning season tickets, and special assignments.
• Design and maintain system for cash control. Perform daily reconciliation of receipts and deposit money. Maintain record of all sales and receipts and prepare reports as necessary.
• Disseminate event and ticketing information to the campus community and general public from inside the box office and through phone conversations and email communication.
• Assist in operating ticketing software (including TM Archtics, Host, TM1 and Account Manager) to build seating manifests, manage inventory, determine pricing, etc.
• Collaborate with staff members and business partners to ensure efficient operations and exceptional experience for customers and donors.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Two (2) years of experience in ticket operations, which can be as a student or other part-time experience.

Additional Qualifications Considered

• Must be able to work some evenings and weekends.
• Previous experience with Ticketmaster’s Archtics.

Physical Requirements/Work Environment

• Sitting - Continuously
• Hearing, listening - Often
• Talking - Often
• Standing - Seldom
• Walking - Seldom
• Noise: There is sufficient noise to cause you to shout in order to be heard above the noise level.

Compensation And Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

• Vacation and sick time
• 11 paid holidays and additional end-of-year paid time off (Winter Season Days)
• 6 weeks of paid parental leave for new parents

Additional Benefits Include

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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