Financial Aid Counselor
La Salle University
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Job summary
La Salle University is seeking a Financial Aid Counselor to join a fast-paced, cross-functional team. You will determine eligibility and award federal, state, and institutional funds, and act as a liaison between students, families, and government agencies.
You will manage applications, verify data, run reports, and support enrollment initiatives while upholding FERPA policies and university guidelines. You will assist in reconciliation, handle inquiries via email and phone, and participate in
Qualifications
- Bachelor’s Degree.
- Previous financial aid or higher education experience.
- Working knowledge of financial aid systems such as Banner/Ellucian, NSLDS, PHEAA, COD.
- Demonstrated knowledge of federal Title IV financial aid programs and awarding eligibility.
- Strong analytical, detail-oriented, problem-solving abilities and independent thinking.
- Microsoft Office proficiency (Word, Excel, Outlook).
- Strong interpersonal skills and ability to handle challenging situations with diplomacy.
- Ability to manage time, work collaboratively and meet deadlines.
- Knowledge of La Salle University's mission.
Responsibilities
- Serve as frontline financial aid counselor to students and families.
- Analyze and process financial aid applications to determine eligibility and awards.
- Input data, maintain databases, run reports using information systems.
- Notify students of changes in their aid eligibility.
- Assist in the reconciliation of federal, state and institutional aid programs.
- Represent the Office of Financial Aid at events and conduct FAFSA workshops.
- Adhere to FERPA policies and stay current on state and federal regulations.
Skills
Education
Tools
Job description
La Salle University embraces diversity and seeks candidates who will contribute to a climate that supports a fully inclusive, equitable, and diverse working and learning environment. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).
Position Type Regular
Position Classification Full-Time, 12 months
Grant/Gift Funded (all or a portion)? No
Posting Number S1187P
The Financial Aid Counselor is a key customer service representative in a fast-paced, cross-functional environment. This role is responsible for determining eligibility for and awarding federal, state, and institutional funds. The Counselor will manage specialized tasks and projects, utilizing various software applications. Acting as a liaison between students, parents, university personnel, and relevant federal and state agencies, the Counselor also supports all office duties. Additionally, this position contributes to the University’s enrollment and student success initiatives.
- Serves as a frontline customer service representative, providing assistance to students and families regarding financial aid.
- Analyzes and processes financial aid applications to determine eligibility and awards, in accordance with federal, state, donor, and institutional guidelines.
- Requests additional information as needed based on analysis and review.
- Performs verifications to resolve discrepancies in awards.
- Notifies students of any changes in their aid eligibility.
- Utilizes information systems to input data, maintain databases, conduct research, and generates reports utilizing student data.
- Selects and notifies recipients for specific programs in a timely manner.
- Addresses inquiries from students, parents, or guardians regarding financial aid programs and eligibility, both in person and in writing.
- Analyzes system-generated reports (e.g., grades, enrollment status, award status) to ensure continued compliance and eligibility for students receiving aid.
- Resolves financial aid issues and questions received via email, texts, and phone calls.
- Assists in the reconciliation of federal, state, and institutional financial aid programs to ensure compliance.
- Represents the Office of Financial Aid at events, including Graduate and Adult Open Houses and Undergraduate Admissions Open Houses.
- Conducts FAFSA workshops and financial aid presentations.
- Adheres to FERPA policies and keeping current on updates to state and federal regulations.
- Other duties as assigned.
# of Direct Reports 0
- Bachelor’s Degree
- Previous financial aid or higher education experience.
- Working knowledge of financial aid systems such as Banner/Ellucian, NSLDS , PHEAA , Common Origination and Disbursement ( COD ).
- Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
- Experience in critical thinking and problem solving. Must be analytical, detail oriented, highly motivated, independent thinker.
- Intermediate to advanced experience in basic computer software skills, such as Microsoft Office products, specifically Word, Excel and Outlook.
- Strong interpersonal skills with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining customer service orientation at all times.
- Demonstrated ability to manage time, work in a collaborative environment, and under specific deadlines.
- Knowledge of and commitment to the mission of La Salle University.
- Proficiency or fluency in Spanish.
- Knowledge of ARGOS or Banner by Ellucian
- Excellent communication skills, both verbal and written, and the ability to work with diverse students and families.
- Ability to work some evenings and weekends during the year.
- Occasional travel to local high school financial aid events.
Application Open Date 05/13/2026
Application Open To Internal and External Applicants
Required Documents
- Cover Letter/Letter of Interest
- Resume/Curriculum Vitae
Optional Documents
Required fields are indicated with an asterisk (*).
- * What is the highest level of education you have completed (at the time of application)?
- GED
- High School Diploma
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree (e.g., PhD, PsyD, JD)
- None of the above
- * Have you previously used the Financial Aid module in Ellucian Banner?
- Yes
- No
- * How did you first hear about this employment opportunity?
- blackperspective.com
- disabilitysolutionstalent.org
- disabledperson.com
- employdiversity.com
- hercjobs.org
- higheredjobs.com
- hireourheros.com
- hispanic-today.com
- indeed.com
- jofdav.com (Job Opportunities for Disabled Veterans)
- La Salle Website
- monster.com
- Referred by a Current or Former Employee
- Referred by a Friend or Family Member
- usmilitarypipeline.com
- veteransenterprise.com
- vetjobs.com
- wib-i.com (Women in Business & Industry)
- womenforhire.com
- Other - Academic or Professional Publication
- Other - Agency or Search Firm Referral
- Other - Diversity Association/Publication Website
- Other - Conference or Career Fair
- Other - Local Newspaper
- Other - Internet Site Not Listed Above
- Other - Professional Affiliation/Trade Website
- * If your answer to the above question is "Other", please specify the source below. If this questions does not apply, please enter "N/A".
(Open Ended Question)
1900 W. Olney Avenue, Philadelphia, PA 19141
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
