Assistant Director of Student Accounts

Ivy Tech Community College; Indianapolis (IN); On-site; USD 55,000 - 60,000; Full time

Job summary

Ivy Tech Community College is seeking an Assistant Director of Student Accounts to support accurate processing of student financial transactions, veteran benefits, and grant funding. This role reports to the Director, ensuring compliance with policies, regulations, and audit requirements while delivering service excellence.

The position emphasizes collaboration across campus departments, process improvement, and timely refunds, invoicing, and reconciliation to maintain accurate student account

Qualifications

• > Associate’s degree from an accredited college or university.
• - Two years of experience in student accounts, accounts receivable, accounting, or a closely related financial operations field.
• - Strong attention to detail with the ability to complete procedures accurately and consistently.
• - Effective interpersonal and communication skills, both oral and written.
• - Ability to prioritize, organize, and meet deadlines with minimal supervision.
• - Proven ability to self-manage workload and complete project deliverables.
• - Demonstrated proficiency with Microsoft Office applications, including Excel.
• - Collaborative team player with a proactive, ownership-oriented approach.
• - Willingness to learn new systems, functions, and technologies.

Responsibilities

• Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
• Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
• Reconcile payments for bank deposits.
• Create invoices and process payments for non-student receivables.
• Record, monitor, and respond to credit card chargeback disputes.
• Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
• Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
• Prepare and disseminate student account reports to internal stakeholders and campus partners.
• Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
• Maintain current and accurate documentation of student account policies and procedures.
• Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.

Skills

Attention to detail

Interpersonal and written/verbal

Prioritization and time management

Self-management and deliverables

Ownership mindset

Willingness to learn

Education

Associate’s degree

Bachelor’s degree in Business/Accounting or related field

Tools

Student information systems

Accounts receivable modules

Enterprise financial systems

Microsoft Excel

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION:

The Assistant Director of Student Accounts reports to the Director of Student Accounts and supports the effective and efficient management of student financial transactions, with a focus on accuracy, compliance, and service excellence. This position shares responsibility for the administration of Veteran and Military Benefits (MB) funding, Skills Training Workforce Ready Grant funding, student refund processing, and payment reconciliation. The Assistant Director works closely with the Director to ensure student accounts are managed in adherence to college policies, state and federal regulations, and audit requirements, and collaborates with campus departments to resolve issues and support continuous process improvement.

KEY RESPONSIBILITIES:

• Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
• Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
• Reconcile payments for bank deposits.
• Create invoices and process payments for non-student receivables.
• Record, monitor, and respond to credit card chargeback disputes.
• Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
• Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
• Prepare and disseminate student account reports to internal stakeholders and campus partners.
• Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
• Maintain current and accurate documentation of student account policies and procedures.
• Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Supervision Received: Director of Student Accounts

Supervision Given: None

Salary Range: $55,000 - $60,000 Annualized

EDUCATION AND EXPERIENCE:

Minimum Qualifications:

• Associate’s degree from an accredited college or university.
• Two years of experience in student accounts, accounts receivable, accounting, or a closely related financial operations field.
• Strong attention to detail with the ability to complete procedures accurately and consistently.
• Effective interpersonal and communication skills, both oral and written.
• Ability to prioritize, organize, and meet deadlines with minimal supervision.
• Proven ability to self-manage workload and complete project deliverables.
• Demonstrated proficiency with Microsoft Office applications, including Excel.
• Collaborative team player with a proactive, ownership-oriented approach.
• Willingness to learn new systems, functions, and technologies.

Preferred Qualifications:

• Experience in a college or university setting.
• Experience with student information systems and accounts receivable modules.
• Experience with enterprise financial systems.
• Bachelor’s degree in Business, Accounting, or a related field.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future - because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.