Assistant Director of Student Success

Fairmont State University; Fairmont (WV); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairmont State University is seeking an Assistant Director of Student Success to lead the Student Success team within Enrollment Management. This role provides supervision to a team of Specialists and coordinates cross-department collaboration to deliver proactive, student-centered support across enrollment, persistence, and retention initiatives.

Responsibilities include managing daily operations, coordinating outreach campaigns, and leveraging Navigate360/Slate for reporting and program

Qualifications

• Minimum of three (3) years of progressive experience in studentservices, enrollment management, student success, retention, advising, or related higher education operations.
• Demonstrated experience coordinating student support services and managing operational workflows.
• Experience supervising staff, student employees, or teams.

Responsibilities

• Oversee the daily operations of the Student Success area within Enrollment Management.
• Coordinate frontline student support operations and service delivery within the Turley Center.
• Ensure students receive prompt, accurate, and student-centered support related to enrollment, financial aid, student accounts, housing, registration, retention, and student success services.
• Assist in the implementation and execution of institutional retention and persistence initiatives.
• Monitor operational effectiveness and identify opportunities for process improvement and enhanced student support.

Skills

Student services

Enrollment management

Student success

Retention

Advising

Operational decisions

CRM platforms

Education

Bachelor’s Degree in Education, Business Administration, Psychology

Tools

Navigate360

Slate

Banner

TouchNet

Job description

Posting Details

Posting Summary

Working Title Assistant Director of Student Success

Type of Position Staff - Full Time

Department Student Success

Appointment Length July - June (12 mo)

Benefits Eligible? Yes

Published Salary

Requested Part-Time Staff Hours NA

F.T.E. 1.00

Grant Funded Position? No

If temporary (or grant funded) position, indicate endingdate

Description of Job Duties and Responsibilities

Position Summary

The Assistant Director of Student Success serves as an operationalleader for the Student Success team within Enrollment Managementand provides oversight for daily coordination, implementation, andassessment of student success initiatives, student supportservices, and retention-related operations. At the direction of the Director of Student Success this positionprovides supervision and leadership to a team of Student SuccessSpecialists while serving as a primary operational liaison betweenEnrollment Management, Student Affairs, Athletics, AcademicAffairs, and other campus partners to ensure students receivecoordinated, proactive, and student-centered support throughouttheir educational journey. The Assistant Director is responsible for managing day-to-daystudent success operations, coordinating student interventionefforts, monitoring outreach and engagement initiatives, overseeingstudent support workflows, and assisting with institutionalretention efforts using data, technology platforms, andcollaborative strategies. This position plays a key role in supporting institutionalenrollment, persistence, retention, and student success goals whileensuring operational consistency, accountability, and high-qualitystudent service delivery. The Director of Student Success may alterduties and responsibilities as necessary.

Essential Duties and Responsibilities

Student Success Operations & Leadership

• Oversee the daily operations of the Student Success area withinEnrollment Management.
• Coordinate and manage frontline student support operations andservice delivery within the Turley Center.
• Ensure students receive prompt, accurate, and student-centeredsupport related to enrollment, financial aid, student accounts,housing, registration, retention, and student successservices.
• Assist in the implementation and execution of institutionalretention and persistence initiatives.
• Monitor operational effectiveness and identify opportunities forprocess improvement and enhanced student support.
• Assist with development and implementation of operationalprocedures, communication workflows, and student engagementstrategies.
• Coordinate student outreach and intervention efforts related toretention, persistence, registration, and student successcampaigns.
• Support divisional and institutional enrollment managementinitiatives as assigned.
• Serve as backup support for safe management and cashieringoperations, including opening and closing sessions, balancing dailyreceipts, and ensuring funds are secured in accordance withuniversity policies and internal controls. Assist in monitoringcompliance with cash handling procedures, maintaining accurate records, and escalatingdiscrepancies as needed.
• Maintain proper documentation of cash transactions and report anydiscrepancies in accordance with departmental policy.

Supervision & Staff Management

• Provide directsupervision, leadership, training, and operational oversight toStudent Success Specialists and assigned student employees.
• Coordinate staff schedules, office coverage, and operationalworkflows to ensure consistent student support and servicedelivery.
• Conduct onboarding and training for new staff members related touniversity systems, customer service expectations, operationalprocedures, and student support protocols.
• Monitor staff performance, productivity, documentation,responsiveness, and adherence to institutional expectations andoperational procedures.
• Assist with performance evaluations, coaching, professionaldevelopment, and corrective action documentation asappropriate.
• Foster a collaborative, student-centered, and solutions-orientedteam of culture.

Student Support, Outreach & Intervention

• Provide leadership, coordination, and accountability for StudentSuccess Specialists and support staff in advancing institutionalretention and persistence goals.
• Ensure Specialists actively contribute toward divisional anduniversity retention objectives through proactive outreach, studentengagement, intervention efforts, and coordinated student supportinitiatives.
• Collaborate with the Director of Student Success to monitorretention progress, identify barriers impacting persistence, andimplement operational strategies that support overall studentretention and success.
• Coordinate proactive student outreach efforts related to:
  • Registration
  • Academic progress
  • Early alerts
  • Student account concerns
  • Financial aid follow-up
  • Enrollment persistence
  • Retention campaigns
• Assist the Director in managing student intervention strategiesfor at-risk students through coordinated support efforts andreferrals.
• Serve as an escalation point for complex student concernsrequiring other coordination or support.
• Coordinate referrals between Enrollment Management, StudentAffairs, Academic Affairs, CARE Team representatives, and othercampus resources.
• Assist with orientation, welcome programming, commencementactivities, Maroon & White events, and other enrollment andretention-related initiatives.

Technology & Reporting

• Lead with operational oversight and utilization ofNavigate360/Slate and other student success technologies, servingas a SuperUser representative for the Enrollment ManagementDivision with operational oversight and utilization ofNavigate360/Slate and other student success technologies.
• Monitor and ensure appropriate documentation standards andutilization expectations within Navigate360/Slate.
• Provide regular reports to the Director on efficacy of outreachand campaigns and any other pertinent information related toretention.
• Assist with development and execution of student successcampaigns, appointment campaigns, early alerts, and retentioninitiatives within Navigate360/Slate.
• Utilize institutional data, reporting tools, and student successtechnologies to monitor outreach effectiveness, identify trends,and support operational decision-making.
• Collaborate with Institutional Research, Information Technology,and campus stakeholders to improve student success reporting andintervention processes.

Minimum Required Education

Minimum of a Bachelor’s Degree in Education, BusinessAdministration, Psychology in a related field.

Required Licenses and/or Certifications

N/A

Minimum Required Qualifications

• Minimum of three (3) years of progressive experience in studentservices, enrollment management, student success, retention,advising, or related higher education operations.
• Demonstrated experience coordinating student support servicesand managing operational workflows.
• Experience supervising staff, student employees, or teams.
• Strong interpersonal, organizational, and communicationskills.
• Ability to manage multiple priorities in a fast-pacedenvironment.
• Experience using student information systems, CRM platforms, orstudent success technologies.
• Ability to analyze information, solve problems, and make soundoperational decisions.

Preferred Qualifications

• Master’s degree in Higher Education, Student Affairs,Counseling, Leadership, or related field.
• Experience utilizing Navigate360, Banner, Slate, TouchNet, orrelated higher education systems.
• Experience with student retention initiatives, early alertsystems, and student intervention models.
• Experience working collaboratively across academic and studentsupport units.

Posting Detail Information

Requisition Number 2027015SP

Number of Vacancies 1

Anticipated Hire Date ASAP

Position End Date (if temporary)

Job Open Date 08/19/2026

Job Close Date

Open Until Filled Yes

Special Instructions to Applicants

Advertising Summary

https://www.fairmontstatejobs.com/postings/11756